About

Established in 1984, the client is a family-owned business for home cabinet and organizers. They are the largest cabinet manufacturers in the US. They are appreciated for their innovation and high-quality residential organizer and cabinet storage solutions. With their worldwide presence, they wanted their customers to experience a flawless experience. For this, they wanted a robust system that keeps them updated and organized. The client approached a reliable Adobe Partner, Brainvire, for an effective solution.

Project Highlights

Brainers proposed migrating from Magento to Adobe Commerce. With this migration, our Adobe consultants ensured the client was familiarized with all advanced tools and integrations. We recommended Salesforce CRM for flawless customer relationship management. The advanced ERP integration allowed the client to accumulate relevant and accurate business data. Besides, the PIM integration provided all essential product details at a single location. With Adobe Commerce, the client has streamlined their operations, enjoying a greater command over them. This eventually paves the way for a better customer experience.

The Challenges

  • Order Customized Products:
    The client wanted to provide a seamless customer journey to its target market.
  • Request For A Customized Quote:
    The client wanted to simplify the bulk order journey for its customers.
  • Seamless PIM Integration:
    It was challenging for the client to maintain all product information in one place and upgrade it regularly.
  • Omnichannel Experience:
    With a global presence, the client wanted a better vision and accessibility to its operational activities.

Tech Stack

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    ADOBE-COMMERCE-CLOUD

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    Chase Payment

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    Epicor

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    Jitterbit

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    Paypal

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    Salesforce

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    Salsify

Result

  • Reduced Returns:

    The customized product ordering and filter feature allowed customers to order the right products and reduce the return ratio.

  • Better Prices:

    The request for a quote feature allowed customers, designers, and architects to get the best price for their customized orders.

  • Updated Product Details:

    With the swift PIM integration, the client has all product details stored at a single destination.

  • 5.4X Improved Conversion Rate:

    Adobe Commerce improved customer journey and accelerated the client’s conversion rate.
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Client Review

Joey Raymond

Joey Raymond

Digital Development Manager - Rev-A-Shelf

“Brainvire has been invaluable, on budget, and very responsive. They’d bend over backwards to help us in every way they can. They made our transition very seamless.”
Verified On Clutch

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