CRM Integration Improved Sales Workflow for Call48
We incorporated a wide array of essential CRM plugins for automatic lead generation and centralization of their sales records.
About Project
Previously, Call48 tracked their sales and leads using antiquated methods. Our skilled team at Brainvire collaborated with Call48 to gain a thorough understanding of the issues and devise a solution. The plan was to use a cutting-edge CRM to manage their sales workflow and integrate it with their website to make things run more smoothly.
What we did
With careful analysis of the Call48 sales team’s requirements, our experts concluded that there is a need for a Telecom Digital Transformation and to create a centralized system to track the entire sales operations of the company. We brainstormed with Call48’s team on what can be done to improve their workflow and proposed to integrate a CRM system with their website. We linked their Contact Us to the CRM so as to generate leads automatically whenever a user contacts the company through the website.
- Platform/OSWeb
- CategoryOthers
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Tech Stack
- Apache 2.0 Handler
- AWS
- CSS 3
- HTML
- Jira
- MySQL
- PHP MVC
- SuiteCRM
- Twilio
Features
01
Smooth Workflow with Rich Features: To streamline their workflow, we included a variety of useful and vital plugins. They were able to develop a consolidated strategy for tracking their leads with the help of Email Configuration, SMS Addon, Call Addon, and WhatsApp Addon. All internal communications were incorporated into the system, allowing Call48 to have a 360-degree view of their customers.
Highlights
It was important to figure out the requirements of the sales team and what type of productivity they were aiming for. Nevertheless, after getting a thorough understanding of the workflow, we built the system and integrated the plugins required. We also introduced a hierarchy and role-based access system for the CRM that proved to be very beneficial to the sales team. As a result, we delivered a hassle-free and smooth system to manage Call48’s entire sales workflow.
Client Testimonials
Over time, we developed interpersonal relationships and considered them part of our team. I was impressed with the work we were able to produce with them
Mr. Michael Halperin
CEO - Call48Powered by Clutch
224 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
