• About
  • UI/UX
  • Key Challenges
  • Our Solutions
  • Our Approach
  • Technology
  • Key Results
  • Testimonial

About

Grandiose, a top-tier food and grocery retailer, provides an unforgettable multisensory experience and unparalleled service in a distinctive shopping setting. 

Prioritizing customer needs, they offer common fast-moving items from top regional brands and an enticing array of gourmet and diet-specific products sourced globally, ensuring a diverse and satisfying shopping experience.

  • eCommerce

    Business
  • UAE

    Location

Business Goal 

The grocery retailer aspires to create an omnichannel platform, enhancing order management. Thus, we planned to integrate user-centric features into the app and website, facilitating smooth order placement and on-demand food delivery. The goal is to provide a solution, ensuring users can easily purchase and receive fresh products.

Project Highlights

  • eCommerce platform
  • Omnichannel solution
  • Mobile app
  • Customized subscription
  • UI/UX
Portfolio

UI/UX Boosts User Engagement

WIth Adobe Commerce, the brand elevated user engagement by refining UI/UX, including a specialized section for Obsolete Gun Parts. This enhancement enriched the shopping journey for firearm suppliers and their clientele.
magnify uiux experience for a prominent uae supermarket

Key Challenges

Substitute Struggle

The grocery retailer struggled to provide substitutes for unavailable products.

Lack of Delivery Efficiency

The brand expressed concerns over delivery delays and sought a streamlined delivery process.

Checkout Woes

Previously, customers were dissatisfied with the lengthy checkout processes at the store.

Multi-Platform Shopping

Customers were required to visit various platforms or physically visit the supermarket.

Our Solutions

Our developers crafted a tailored eCommerce platform, precisely tackling core issues and meeting the unique requirements of grocery retailers.
eCommerce Solution for UAE Supermarket

Enhanced Customer Communication and Service with Magento

Our solution seamlessly integrated the client’s platform, incorporating payment systems, ERP, etc., into a unified Web and mobile front-end with Magento. This enhancement enables pickers to communicate with customers, suggesting substitutes for out-of-stock items and enhancing overall service.

eCommerce Solution for UAE Supermarket

Tech-Driven Delivery with Dual Options Boost Satisfaction and Orders

Our team introduced tech-driven solutions for efficient delivery, offering customers dual choices: convenient doorstep delivery or easy pickup from nearby stores. This enhanced flexibility resulted in an increase in customer satisfaction and a notable rise in order placements. 

eCommerce Solution for UAE Supermarket

Introduced Secure 'Scan and Go' for Swift Queue Bypass

After extensive brainstorming, developers successfully introduced the ‘Scan and Go’ feature. This secure and swift solution empowers customers to bypass queues at the store, ensuring a seamless shopping experience.

eCommerce Solution for UAE Supermarket

Streamlined Purchases, Time, and Cost Savings

We delivered an Omni-channel experience, empowering customers with on-the-go purchases, and saving both time and money. The seamless integration resulted in a reduction in checkout time, enhancing overall customer satisfaction and efficiency.

Our Approach

We used these approaches to ensure optimal solutions. The app prioritized future scalability, enabling seamless expansion of the eCommerce platform for order management.

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Integration

Integration of user-centric features into the app and website to facilitate smooth order placement and on-demand food delivery.
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Omnichannel

Development of an omnichannel platform for improved order management, ensuring users can easily purchase and receive fresh products.
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User-focus Design

Designing the platform with a user-centric focus to enhance the experience, providing a seamless and efficient ordering process.
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Scalability

Strategic planning for scalability, allowing the seamless expansion of the eCommerce site for potential growth and evolving business.

Technology Stack

eCommerce

Magento 2 Community

Magento 2 Community

ERP

Magento 2 Community

Magento 2 Community

Programming Language

Magento 2 Community

Magento 2 Community

Database

Magento 2 Community

Magento 2 Community

Key Results

  • Streamlined Retail Operations

    The Picker app streamlines shelf item retrieval, aisles and shelf details, split orders, and scanning.
  • Flexible Options

    The system's automaticFlexible slots ensure smooth delivery. Installed a subscription option for preferred time, date, and frequency. real-time validation bars users from buying restricted products for certain shipping areas, negating manual order checks.
  • User-Friendly Order System

    Guest users can place orders, enjoy tracking, and seamlessly merge orders into their accounts.
  • Enhanced User Satisfaction

    Omni-channel tracking ensures customers stay informed, enhancing satisfaction with timely deliveries.
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What Our Client Says

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Use Omnichannel Excellence for Your Customers!

Use Omnichannel Excellence for Your Customers!

Revolutionize the customer experience with our eCommerce platform, ensuring seamless engagement and heightened satisfaction. Elevate your business journey with us today!

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