The client is a leader in import, wholesale, distribution, and export within the general merchandise industry. They are active both online and offline. Located in Downtown Los Angeles, their 25,000 sq. ft. showroom sells over 10,000 items spanning 50 categories and subcategories. In addition, they own a 680,000 sq. ft. the warehouse that ships hundreds of orders daily, from boxes to pallets and full containers. Their online marketplace also lists around 24,000 businesses that encompass different retail segments. In spite of a good business presence, they wanted to enhance the efficiency of their sales team through a powerful CRM solution. Thus, they opted for Brainvire’s AI-driven CRM engine i.e. Auro CRM.
Brainvire’s CRM integration with the client’s existing SAGE ERP system is a blessing for all sales professionals. After years of struggling with manual workflows and abandoned carts, they are now witnessing an explosion of new sales opportunities. They are leveraging customer 360-view through Auro CRM’s customized dashboards and closing deals faster. Managers are using real-time data visibility to plan marketing campaigns and get the best ROI.
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