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Retailers Can Now Connect With Their Customers During Lockdown

Retailers Can Now Connect With Their Customers During Lockdown

Tech Stack

  • .Net core
    .Net core
  • Azure cloud
    Azure cloud
  • elasticsearch
    elasticsearch
  • Microsoft SQL Server
    Microsoft SQL Server
  • ReactJs
    ReactJs

About Client

The client is an established brand in the market with the business revolving around loyalty program outsourcing partners. They are associated with over 100 retail businesses across different geographical locations and industries. They have joined hands with several POS products to manage their customer loyalty database.

About Product

Brainvire’s team designed this app so that retailers can communicate with their loyal customers even during the lockdown. The client wanted their vision to be converted into a reality within a period of a fortnight. Our dedicated team developed this interactive platform so that retailers can upsell, promote, and connect with their loyal customers.
Product Banner
before

The Challenges

before-ring
Implementing Real-time Interactive Chat

Retailers failed to communicate directly to their customers.

Implementing Real-time Interactive Chat
We integrated an interactive multimedia-based push chat module with WhatsApp. This integration allowed 2-way communication among retailers and their customers. The store managers can directly promote suitable products to their customers.

Solution

The Challenges

Implementing Real-time Interactive Chat
Retailers failed to communicate directly to their customers.

We integrated an interactive multimedia-based push chat module with WhatsApp. This integration allowed 2-way communication among retailers and their customers. The store managers can directly promote suitable products to their customers.

Implementing Real-time Interactive Chat

Result

  • A Unified platform to manage all loyal customers
    The app allowed retailers to lure their loyal customers to shop from their store. They can run campaigns to promote essential products suitable for each customer based on their purchase history.
  • A comprehensive ChatBot platform
    An all-inclusive chat messenger and ChatBot allows retailers to directly communicate with your long list of loyal customers. Retailers can chat with multiple customers at a time.
  • Smooth appointment management system
    The appointment module allows retailers to schedule a limited number of appointments at a time. This makes it easier for retailers to follow social distancing norms. The QR code facility provides a secure entry point for your customers
  • An all-inclusive ordering system
    A fully integrated ordering system allows retailers to update shipment status and ship off customer orders seamlessly. Retailers can also payment link to the customers to complete the order cycle.

Product Screens

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web-item

Client Testimonials

Soumya Chatterjee
Their commitment to their work is their most impressive quality. We always found them accommodating and discussions around changing scope were always handled with clarity and fairness.
Soumya Chatterjee
CEO - Shopster
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152 Reviews

“They handle all their work with a personal touch, which encourages a continued long-term partnership.Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone. ”

Mike Luhtanen
Founder, Creative LLC
5
6 months ago
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