About

The client is an established brand in the market with the business revolving around loyalty program outsourcing partners. They are associated with over 100 retail businesses across different geographical locations and industries. They have joined hands with several POS products to manage their customer loyalty database.

Project Highlights

Brainvire’s team designed this app so that retailers can communicate with their loyal customers even during the lockdown. The client wanted their vision to be converted into a reality within a period of a fortnight. Our dedicated team developed this interactive platform so that retailers can upsell, promote, and connect with their loyal customers.

The Challenges

  • Implementing Real-time Interactive Chat
    Retailers failed to communicate directly to their customers.
  • Improved Appointment Management
    Retailers failed to abide by the social distancing norms.
  • Improved Order Management
    Failure to provide timely delivery due to lockdown.
  • Customized Campaign Management
    The retailer failed to reach all its loyal customers through a single message.

Tech Stack

  • Tech stack related technology logos

    Microsoft SQL Server

  • Tech stack related technology logos

    elasticsearch

  • Tech stack related technology logos

    .Net core

  • Tech stack related technology logos

    Azure cloud

  • Tech stack related technology logos

    ReactJs

  • Tech stack related technology logos

    Jaspersoft

Result

  • A Unified platform to manage all loyal customers

    The app allowed retailers to lure their loyal customers to shop from their store. They can run campaigns to promote essential products suitable for each customer based on their purchase history.
  • A comprehensive ChatBot platform

    An all-inclusive chat messenger and ChatBot allows retailers to directly communicate with your long list of loyal customers. Retailers can chat with multiple customers at a time.
  • Smooth appointment management system

    The appointment module allows retailers to schedule a limited number of appointments at a time. This makes it easier for retailers to follow social distancing norms. The QR code facility provides a secure entry point for your customers
  • An all-inclusive ordering system

    A fully integrated ordering system allows retailers to update shipment status and ship off customer orders seamlessly. Retailers can also payment link to the customers to complete the order cycle.

Client Review

Soumya Chatterjee

Soumya Chatterjee

CEO - Shopster

Their commitment to their work is their most impressive quality. We always found them accommodating and discussions around changing scope were always handled with clarity and fairness.

Similar Case Study

  • 41% Boost In Sales With An Omnichannel Solution

    41% Boost In Sales With An Omnichannel Solution

  • Nearly 1.5 Million Artists Cast by Brainvire’s Digital Platform Developed for an Internationally Acclaimed Film Production House

    Nearly 1.5 Million Artists Cast by Brainvire’s Digital Platform Developed for an Internationally Acclaimed Film Production House

  • brainvire
    View All