CRM for eCommerce Success Stories
Auro CRM Integration with SAGE ERP
AuroCRM solution for one of the largest wholesale distributor of America which helps for their B2B and B2C operations. It tightly integrated with Sage ERP, Custom eCommerce solutions, and many others. It does provide customer 360 information for b...
View Case StudyView PortfolioeCommerce Odoo for US Leading Party Tents Giant
AuroCRM implementation and providing eCommerce development Solutions for the outdoor furniture providers based in New York, who does have good online sales and also multiple offline sales capabilities. The CRM does have deep integration with Magen...
View Case StudyView PortfolioMicromo – Automated SugarCRM Solution
Implementation of DevOps practices for one of the largest user of SugarCRM. It helps to reduce the errors and quicker turn around time for the production ready instances...
View Case StudyView PortfolioVersaTable CRM
CRM solution which is connected with SAP B1 and Magento eCommerce with Magento development for better functioning. It allows sales team to get complete idea about the customer via 360 degree view and it helps in sales, support, and marketing activ...
View Case StudyView PortfolioESAG CRM
CRM for sales and support solution for 27 different companies for the biggest group of family houses in UAE. It does being used by more than 2000 people on daily basis for their day-to-day activities....
View Case StudyView PortfolioThe Ultimate Digital Enabler Trusted by Brands Worldwide
Our Customized CRM Services
Marketing Automation
SMS Marketing
Survey Marketing
Lead Conversion
Newsletter Marketing
Report Analysis
Real-time Stats
Overall Order Report
Sales Funnel
Revenue Report
Sales Funnel
Customer Insights
Customer Follow up
Customer Segmentation
Sales Tracking
Benefits of eCommerce CRM
- 1
Detailed Customer Insights
CRM for eCommerce offers you in-depth information about your customers, from their daily online activities to their buying behavior. It also lets you keep tabs on their overall journey and address their problems in real time. - 2
Improved Customer Service
With CRM tools at your disposal, your support team can collect relevant insights, including shipping details and purchasing history. Quick access to this information can help the team enhance the business’ customer service. - 3
Better Sales Generation
The CRM tools let you interact with your customers and understand their purchase decisions. They also enable you to schedule marketing campaigns and craft email templates, which further improves your sales generation funnel. - 4
Real-time, Customizable Reports
With CRM, you can easily prepare customized real-time reports to look for loopholes and recognize opportunities. A smart CRM solution can also help you keep a record of all your metrics and make effective decisions. - 5
Workflow Automation
By designing a custom workflow in CRM, you can easily streamline all your activities, such as updating your records and sending follow-up emails. Automating your workflow will also improve your efficiency and productivity. - 6
Streamlined Customer Data
CRM for commerce is specially designed to help you streamline a customer’s information. With this data, you can prepare a custom survey form and conduct detailed analysis using the feedback received to better understand the customer’s needs.
Our CRM for eCommerce Services
- Automotive CRM
- Marketing Automation CRM
- Real Estate CRM
- Retail CRM
- CRM for Financial Services
- CRM for Small Businesses
- Business Brokers CRM
- CRM Sales Automation
- CRM for Transporation
- Education CRM
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Industries
Retail
- Real-time Reports
- Complete Customer View
- Built-in Analysis
- Post-purchase Engagement
Small Businesses
- Streamlined Timesheet
- Contact Organization
- Sales Forecasting
- Customizable CRM
Finance
- Cross-sell and Upsell
- Customized Communication
- Asset Management
- Sales Proposal
Core Expertise
Marketing Automation
- Email Marketing
- Template Creation
- Personalized Notifications
- Campaigns
Sales Automation
- Lead Management
- Deal Creation
- Pipeline Management
- Automate Conversations
Customer Support
- Workflow Automation
- Ticket Generation
- Customer Service
- Queries and Feedback
CRM Implementation Process
CRM for Commerce
- RetailView Case Study
Auro CRM Drives Revenue Worth USD 1 Billion for a Well-...
- Real EstateView Case Study
70% Increase in Employee Productivity and 50% Decrease ...
- FinanceView Case Study
An Automated Email and SMS Campaigning Solution for a L...
- Health Care & Life ScienceView Case Study
Magento – Auro CRM Integration: Brainvire Improves the ...
Trusted by Users and Critics Alike
2000+
Sales Users
200+
Workflow Automations
35%
Reduction in Manual Work
We are Your Trusted CRM Partners
With years of experience in the CRM industry, Brainvire extends its support services to businesses at every stage!
FAQs
What Is CRM Software?
CRM (Customer Relationship Management) software, as its name suggests, helps businesses optimize their relationship and interactions with customers and potential customers. It also helps companies organize their consumer data and pre- and post-sales tasks. Additionally, it assists them in improving their relationship with customers by offering detailed, real-time insights. All in all, the software is like a hub for organizing, tracking, and analyzing customer data, interactions, and communications. Built to provide a 360-degree view of each customer, including contact information, purchase history, communication preferences, and interactions, CRM aggregates data from various touchpoints. This comprehensive customer profile then enables businesses to personalize their messaging and marketing effectively. Some of the key features of CRM software include: - Contact Management - Sales and Lead Management - Marketing Automation - Customer Support - Analytics and Reporting - Integration - Mobile Access The software is also used across different industries, including retail, finance, and healthcare, to strengthen customer relationships, enhance experience, increase conversions, and drive business growth. The resultant personalization and relevancy improves customer loyalty. Moreover, CRM can significantly improve operational efficiency and profitability by streamlining internal processes and providing valuable data insights.How Does CRM Software Help My Business?
CRM software can help you handle all your business operations, including lead management, sales, services, campaign management, and payments, from a single place. Regardless of the size of your business, investing in the best CRM software is strategic, and can help you achieve long-term success and growth. Here are some key ways eCommerce CRM software helps your business: - Centralized Customer Data: A unified repository for all customer data, including contact information, purchase history, communication history, and preferences, ensuring access to consistent and up-to-date customer information - Better Customer Relationships: A 360-degree view of customer interactions with your business enabling personalized and targeted communication for increased customer satisfaction and loyalty - Enhanced Communication: Tools for email marketing, automation, and personalized messaging for easier engagement with customers through the right channels at the right time - Sales and Lead Management: Streamlined lead and sales management to track leads, manage opportunities, and prioritize follow-ups for increased conversion rates and revenue - Customer Support and Service: Access to customer history and quicker issue resolutions, resulting in improved customer satisfaction - Marketing Insights: Insights into customer behavior and preferences helping create targeted marketing campaigns for better results and higher ROI - Task and Calendar Management: Improved organization, deadline management, and prompt addressals to customer needs - Efficient Workflow and Automation: Streamlined processes, reduced manual tasks, and time and resources saving - Reporting and Analytics: Valuable insights to track performance, identify trends, and make data-driven decisions - Mobile Access: Access to data and collaboration on the go for enhanced productivity and responsiveness - Scalability: Option to add new users, customize features, and adapt the system to meet your evolving needs - Data Security: Robust security measures to protect sensitive customer data ensuring compliance with data protection regulations and building customer trust - Competitive Edge: Superior customer experiences, targeting, and prompt response to market changes - Cost Savings: Better ROI with streamlined operations, improved productivity, and optimized marketing efforts - Customer Feedback and Insights: Collection and analysis of customer feedback for better understanding of their preferencesWill My Data Be Safe on the CRM System?
The CRM system Brainvire offers is fully equipped with security measures to keep others from accessing your highly valuable CRM information.Is Your CRM System Customizable?
Every business has particular needs and requirements. Brainvire offers a CRM system that can easily be customized to your type of business in order to meet your specific business needs.Can Brainvire Help Me with the CRM Integration Process?
Yes! Our team of CRM developers can assist you with the entire process, from planning and data organization to data migration and implementation. We will also offer training and post-integration support.
What is the benefit of opting for an Open Source Platform?
Open-source platforms provide better creativity, customization, efficiency, support, and agility at low costs. They help users share and navigate the app, add rich features to match business requirements and make effective and faster improvements. Some of its advantages include: - Cost-Effectiveness: Making it especially advantageous for small businesses, startups, or organizations with budget constraints - Customization - Community Support - Transparency - Flexibility: Ideal for businesses with diverse IT ecosystems - Scalability - No Vendor Lock-In - Community-Driven Innovation - Security - Longevity - Compliance - Innovation Although open-source software offers many advantages, it may also require more technical expertise for implementation, maintenance, and support. It is recommended that you evaluate your needs and resources to determine if an open-source solution is the right fit for you.I Want to Migrate My Business from One CRM to Another. Can You Help?
Absolutely! Brainvire can prepare a migration plan to compile all the data from your current CRM system and transfer it to the new one. We can also help you prepare and extend your sales funnel.Do You Offer Post-launch Support and Maintenance?
Yes. We will offer your business post-launch support and maintenance to make sure your application is operating smoothly and without any glitches.How Can Brainvire Help Me with My CRM Needs?
Brainvire has gained years of experience in CRM implementation and has helped businesses in various industries accomplish their CRM goals. We offer services like automating marketing and sales, and data migration, among others. Our process involves: - Assessing your business and working closely to gather requirements and understand your needs and challenges. - Customizing the CRM system to align with your eCommerce operations for optimal performance. - Seamless integration with popular eCommerce platforms allowing real-time data exchange between the eCommerce website and the CRM. - Personalized marketing to drive customer engagement and conversions. - Targeted marketing campaigns and promotional activities with automated tasks. - Addressing customer inquiries, complaints, or technical issues promptly. - Insights into customer behavior, sales performance, and marketing campaign effectiveness to refine your strategies and improve ROI. - Training and ongoing support with the best practices, and assistance with issues.
$10M+
Transactions Everyday
800k+
Products
500+
B2B Clients