Our experts implemented innovative integration of CRM with Autoline ERP to streamline the activities of the client’s marketing, sales, and support departments. Our experts brainstormed about several automation techniques that can be introduced in the workflow and implemented them successfully.
The client has over 31 showrooms with more than 300 sales personnel, and a growing marketing, and support team. They are renowned as the largest automobile company in the Middle East.
“Automated CRM with Autoline integration allowed the client to explore their true potential. The latest tech stack, functionalities, and features automated their workflow and offered key insights to improve customer satisfaction, business productivity and returns,” said Mr. Chintan Shah, CEO of Brainvire.
Earlier, the client used Salesforce to manage its sales activities, which came with its own set of constraints; instead, Brainvire experts recommended a custom CRM solution with Autoline ERP integration. The implementation of Autoline ERP empowered the client and helped realize manifold productivity.
The previous system restricted the client potential with limited automation capabilities. Our open-source CRM solution offered numerous automated features and seamless integration with other applications.
With CRM integration with Autoline, they can now make use of automated quotation generation, lead generation, lead validation, and sales processes.
The client can provide combined offline and online services that save significant time and efforts. For example, customers can use a calendar to book test drives and submit their car preferences. They can also raise a ticket for support services such as extending their insurance, including accessories, or any add-ons.
Autoline integration with CRM surged the client invoicing capabilities. They can generate invoices in a couple of minutes. WhatsApp and SMS integration eased communication with customers.
This advanced tech-stack allows the client to touch all points in the sales funnel and implement workflow automation. Simultaneously, the 360-degree view facility gives the client a better perspective about customer lifecycle, sales, and future predictions. Therefore, we led the digital revitalization of the client’s operational workflows and helped them generate concrete results.
Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.
It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.