About

The client is a leading eCommerce firm that offers supreme quality inflatables to customers at an affordable price in North America. They provide heavy duty and safe materials. They have a diverse variety of products for different customers.

Project Highlights

With the assistance from experts, CRM integration with the client’s Magento website was implemented which improved order management with great retail it solution. The IT specialists carried out multiple integrations such as Avalara tax integration in the quotation module and Bolt for payment integration to name a few. The leader dashboard constantly updated the client about top leads and trending quotes of the week.

The Challenges

  • Classic technique to multiple web store management:
    The client found it daunting to manage multiple web stores simultaneously.
  • Precise shipping rate module:
    Earlier, it was tedious for the client to manage shipping rates on web stores.
  • Comprehensive glimpse of customer journey:
    The client failed to learn about the customer journey, thereby restricting potential outcomes.
  • Real-time updates:
    Earlier, the client didn’t obtain real-time updates on orders, products, or customers.

Tech Stack

  • Tech stack related technology logos

    AuroCRM

Result

  • Automated data sync

    With CRM integration, the client could now obtain real-time information on everything from multiple web store quotes to order checkout. This also ensured automated data sync, which helped the client to make better business decisions.

  • Improved ticket management

    CRM integration empowered the client to acknowledge tickets and manage them quickly and easily.

  • SMS integration

    The client wanted to ease and quicken their internal and external communication. The tech team introduced Twilio SMS integration to streamline the communication aspects.

  • Leader dashboard

    The leader dashboard highlighted the top-rated users with leads and quotes. This way, the client can examine their progress closely and plan activities beneficial to the business.

Client Review

Mr. Wajahath Mirza

Mr. Wajahath Mirza

Marketing Manager - Tyre Guy (Al Hawai Tyre Co.)

Communication is their strength, especially for me as I’m a non-technical founder. The team knows their own strengths and weaknesses, using them to excel at their work. Brainvire Development does not shy away from challenges and has been able to meet all requirements set before them, no matter how difficult.
Verified On Clutch