Popular eCommerce Brand streamlines Order Management with CRM Integration

Popular eCommerce Brand streamlines Order Management with CRM Integration

Tech Stack

  • AuroCRM
    AuroCRM

About Client

The client is a leading eCommerce firm that offers supreme quality inflatables to customers at an affordable price in North America. They provide heavy duty and safe materials. They have a diverse variety of products for different customers.

About Product

With the assistance from experts, CRM integration with the client’s Magento website was implemented which improved order management with great retail it solution. The IT specialists carried out multiple integrations such as Avalara tax integration in the quotation module and Bolt for payment integration to name a few. The leader dashboard constantly updated the client about top leads and trending quotes of the week.
before

The Challenges

before-ring
Classic technique to multiple web store management:

The client found it daunting to manage multiple web stores simultaneously.

Classic technique to multiple web store management:
The team of IT professionals brainstormed about different sources to manage multiple web stores efficiently. By their experience and research, they decided on CRM integration. A single CRM solution was apt to manage multiple web stores for the client.

Solution

The Challenges

Classic technique to multiple web store management:
The client found it daunting to manage multiple web stores simultaneously.

The team of IT professionals brainstormed about different sources to manage multiple web stores efficiently. By their experience and research, they decided on CRM integration. A single CRM solution was apt to manage multiple web stores for the client.

Classic technique to multiple web store management:

Result

  • Automated data sync
    With CRM integration, the client could now obtain real-time information on everything from multiple web store quotes to order checkout. This also ensured automated data sync, which helped the client to make better business decisions.
  • Improved ticket management
    CRM integration empowered the client to acknowledge tickets and manage them quickly and easily.
  • SMS integration
    The client wanted to ease and quicken their internal and external communication. The tech team introduced Twilio SMS integration to streamline the communication aspects.
  • Leader dashboard
    The leader dashboard highlighted the top-rated users with leads and quotes. This way, the client can examine their progress closely and plan activities beneficial to the business.

Client Testimonials

Mike Luhtanen
I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.
Mike Luhtanen
Founder - Creative LLC
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They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
5
1 year ago
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