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Popular eCommerce Brand streamlines Order Management with CRM Integration
Tech Stack
AuroCRM
About Client
The client is a leading eCommerce firm that offers supreme quality inflatables to customers at an affordable price in North America. They provide heavy duty and safe materials. They have a diverse variety of products for different customers.
About Product
With the assistance from experts, CRM integration with the client’s Magento website was implemented which improved order management with great retail it solution. The IT specialists carried out multiple integrations such as Avalara tax integration in the quotation module and Bolt for payment integration to name a few. The leader dashboard constantly updated the client about top leads and trending quotes of the week.
Classic technique to multiple web store management:
The client found it daunting to manage multiple web stores simultaneously.
The team of IT professionals brainstormed about different sources to manage multiple web stores efficiently. By their experience and research, they decided on CRM integration. A single CRM solution was apt to manage multiple web stores for the client.
Solution
The Challenges
Result
- Automated data syncWith CRM integration, the client could now obtain real-time information on everything from multiple web store quotes to order checkout. This also ensured automated data sync, which helped the client to make better business decisions.
- Improved ticket managementCRM integration empowered the client to acknowledge tickets and manage them quickly and easily.
- SMS integrationThe client wanted to ease and quicken their internal and external communication. The tech team introduced Twilio SMS integration to streamline the communication aspects.
- Leader dashboardThe leader dashboard highlighted the top-rated users with leads and quotes. This way, the client can examine their progress closely and plan activities beneficial to the business.
Client Testimonials
They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLCPowered by Clutch
195 Reviews“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
