The client is an established audiologist and owns several clinics in the United States. They wanted genuine and quick feedback from their customers. They approached Brainvire to develop a custom mobile application that helps them obtain quick reviews.
Based on the client’s interest, our developers proposed the development of a SaaS-platform with Sycle integration and Shopify POS. They introduced a couple of features in this platform along with video recording capabilities.
These features helped the client ask relevant questions to customers. Customers could now highlight the upsides and downsides of their journey. This information helped the client revamp their journey as per the customer preferences.
“Customer reviews play a significant role for businesses associated with services. They help businesses to shape services in the way their customers would prefer. This eventually helps to increase the number of satisfied customers and retain them. Our team suggested an innovative integration with the SaaS-platform so that customers can share their reviews in a hassle-free manner,” said Mr. Chintan Shah, CEO of Brainvire.
The main hurdle for the team was to change the customer mind-set about reviews as customers are picky about sharing reviews. To streamline the review process and encourage customers to share reviews, our team suggested creation of a customized link.
The client can either email or message the link to their customers to obtain reviews. The team integrated the Shopify POS app with the main system. This integration can provide real-time updates about activities on Shopify directly on the POS system. The client doesn’t have to manually look for updates.
Apart from this, the team implemented Sycle integration wherein the client can use the Sycle facility as a calendar to manage patient information and appointments.
This SaaS-platform with HIPPA compliance made it convenient for the client to share testimonials on different social media platforms.
With the automated process, the client could now generate reviews from not only healthcare but also several other industries. Over 1000 businesses have appreciated and adopted this smart solution.
Ultimately, the client gained 20,000 reviews daily with 34% increased footfall. Therefore, Brainvire abstracted the customer worries and provided them with an effective solution that would help them optimize their business outcomes.
Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.
It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.