Categories : All, Case Study, Media and Entertainment
TimesGroup has decided to mobilize their Ticketing System for the IT services. They would like their employees to use the mobile application and raise the tickets for any IT related issues.
Key objective of the initiative are as below:
The client required a web application as well as a mobile app based on iOS, Android and Windows 8 Phone to effectively raise and manage their tickets for the entire organization. The
TGIT Solution will automate the manual processes, perform the business more efficiently, help
save time and improve workflows with consistent processes and quality standards.
The client wished the TimesGroup employees will register and login in the mobile application. They can raise the tickets using the mobile application. They can track all the tickets with the current status. They can check the FAQs too on the mobile application. The mails will be sent to the respective support team whenever any ticket is raised. The Support team will have their own web access to check any generated tickets and then they can add the same ticket on TOIs existing ticketing system and update the status on this system. The support team will update the tickets on the timely manner on this web portal. The super admin will be there who can set the categories and manage the respective support team members for all the categories. The super admin can generate the ticket status report and also export it to the excel.
|Quality Assurance Testers||2|
|Operating System & Server Management||iOS, Android, Windows Phone 8, Multi-Server Architecture with Staging & Production Environment through Version Controlling releases, Server Optimization, Security & SSL Implementation, Alert Monitoring System Integration, Server Performance Tuning at regular intervals,Software Firewall Configuration & Maintenance|
|Database||HTML5 Local Storage Database Server,MySQL Database Server(Web), DB Clustering, DB Optimization, Master SlaveReplication, Query Optimization, Scheduler for Backups|
The ticket management solution is a web and mobile app that effectively manages tickets and helps the organization and individuals to organize their tickets. With a simple to use interface, the users can begin scheduling, assigning and creating tickets within seconds. No lengthy user manuals, no learning curve and no training sessions are needed at all. The ticket management solution is designed to be easy to use so that individuals can focus more time on their work.