Because of the COVID-19 pandemic, some services have pivoted to an e-Commerce platform to provide their services to their customers uninterrupted. Groceries, education, and even maintenance services have shifted online.
With appliances, in particular, each one has a specific set of maintenance procedures that need to be followed to keep it in good shape. Experts know how to do that better than anyone, so it’s no surprise appliance owners prefer hiring professionals.
This client, which has a large customer base, offers exclusive and dependable maintenance services in the Middle East, which were much needed, as many of its customers avoided getting emergency repairs done as a result of the ongoing pandemic.
The client really wanted to help its customers during this difficult time and reached out to Brainvire for a retail e-commerce solution. We understood the client’s needs but carried out thorough research into the brand’s customer expectations and how they paired with what the client wanted to do.
Before the pandemic, the client had a negligible digital presence, so it was a challenge to create a niche online presence they could sustain. We suggested the development of a sustainable multi-vendor product-selling marketplace and a multi-vendor e-commerce marketplace as per the client's requirements. We created a marketplace that is specifically designed so customers can easily connect with experts to facilitate maintenance services for their appliances.
Our solution allowed customers to visit the mobile application, check rates of services, and book an appointment at their convenience, ensuring that they could obtain timely assistance for their repair needs.
Our developers created a marketplace that has ace matchmaking capabilities, where a customer with a specific need is connected to an appropriate service provider. The marketplace considers the location and the customer’s need, and then finds service providers nearer to them for quick assistance.
Customer reviews and ratings are one of the striking factors that help other customers shortlist a service provider. Genuine reviews and ratings reflect the authenticity and trustworthiness of the quality services offered by each provider.
We also included a commission model that allows the client as well as the service providers to earn through this platform.
“The e-commerce marketplace is an effective channel to give a comprehensive outlook of services to customers. We developed a marketplace that not only showcases the elite services of the client but also helps manage the business effectively,” said Chintan Shah, CEO of Brainvire.
Timely maintenance increases the longevity of appliances, and this has a direct impact on customer satisfaction. The e-commerce marketplace serves the dual purpose of business management and customer satisfaction.
Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employees, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.
It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.