Adobe Commerce Cloud Transforms Furniture Brand’s Customer Experience

Adobe Commerce Cloud Transforms Furniture Brand’s Customer Experience

Tech Stack

  • ADOBE-COMMERCE-CLOUD
    ADOBE-COMMERCE-CLOUD
  • Azure DevOps
    Azure DevOps
  • Hyperpay
    Hyperpay
  • Kuwait Tap
    Kuwait Tap
  • Pay Fort
    Pay Fort

About Client

The client is a major furniture supplier in the UAE. Established in 1993, the company has grown steadily to become one of the Middle East’s top-selling furniture brands. With a showroom and a distribution network throughout Kuwait, Qatar, Saudi Arabia, and Jordan. The brand offers a huge range of products for offices and home furniture. They aim to enhance their efficiency and customer experience simultaneously and get in contact with Brainvire.

About Product

This leading furniture brand wanted an automated solution to boost its efficiency and customer experience. Brainers proposed implementing Adobe Commerce Cloud to offer a 360-degree transformation to the brand. We introduced an exceptional Showroom virtual tour feature that offered a virtual in-store experience to customers. Besides, the brand desired a quick and automated QR scan invoice feature to improve customer experience. These technological advancements gave them a much-needed multi-currency, multi-language, and multi-location presence.
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before

The Challenges

before-ring
Customer Engagement and Retention

The brand wanted to improve customer retention and boost interactivity.

Customer Engagement and Retention
Brainers introduced a customized discount strategy on the first three purchases. This helped increase customer loyalty and resulted in customer retention.

Solution

The Challenges

Customer Engagement and Retention
The brand wanted to improve customer retention and boost interactivity.

Brainers introduced a customized discount strategy on the first three purchases. This helped increase customer loyalty and resulted in customer retention.

Customer Engagement and Retention

Result

  • 3X Better Customer Retention And Sales
    The dynamic promotional strategy supplemented three times better retention ratio and overall sales.
  • Compliance-Approved Invoices
    Our team ensured that all the compliance factors were covered in the new QR code invoice feature.
  • Unidirectional ERP Integration
    The use of JSON API enabled unidirectional information flow of sales order data from Magento to ERP.
  • Smooth Migration
    This smooth migration from Magento 1. X to Adobe Commerce Cloud has improved the brand’s presence at different locations, and hence they are in plans to expand their stores.

Product Screens

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Client Testimonials

Mike Luhtanen
I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.
Mike Luhtanen
Founder - Creative LLC
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181 Reviews

They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
5
2 years ago
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