Adobe Commerce Cloud Transforms Furniture Brand’s Customer Experience
Tech Stack
- ADOBE-COMMERCE-CLOUD
- Azure DevOps
- Kuwait Tap
- Pay Fort
About Client
The client is a major furniture supplier in the UAE. Established in 1993, the company has grown steadily to become one of the Middle East’s top-selling furniture brands. With a showroom and a distribution network throughout Kuwait, Qatar, Saudi Arabia, and Jordan. The brand offers a huge range of products for offices and home furniture. They aim to enhance their efficiency and customer experience simultaneously and get in contact with Brainvire.
About Product
This leading furniture brand wanted an automated solution to boost its efficiency and customer experience. Brainers as a Adobe Solution Partner proposed implementing Adobe Commerce Cloud to offer a 360-degree transformation to the brand. We introduced an exceptional Showroom virtual tour feature that offered a virtual in-store experience to customers. Besides, the brand desired a quick and automated QR scan invoice feature to improve customer experience. These technological advancements gave them a much-needed multi-currency, multi-language, and multi-location presence.
Customer Engagement and Retention
The brand wanted to improve customer retention and boost interactivity.
Brainers introduced a customized discount strategy on the first three purchases. This helped increase customer loyalty and resulted in customer retention.
Solution
The Challenges
Result
- 3X Better Customer Retention And SalesThe dynamic promotional strategy supplemented three times better retention ratio and overall sales.
- Compliance-Approved InvoicesOur team ensured that all the compliance factors were covered in the new QR code invoice feature.
- Unidirectional ERP IntegrationThe use of JSON API enabled unidirectional information flow of sales order data from Magento to ERP.
- Smooth MigrationThis smooth migration from Magento 1. X to Adobe Commerce Cloud has improved the brand’s presence at different locations, and hence they are in plans to expand their stores.
Product Screens
Client Testimonials
Communication is their strength, especially for me as I’m a non-technical founder. The team knows their own strengths and weaknesses, using them to excel at their work. Brainvire Development does not shy away from challenges and has been able to meet all requirements set before them, no matter how difficult.
Mr. Aziz Abbas
Regional Director - Midas furniturePowered by Clutch
224 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
