About Project
The client approached us to create an all-in-one platform to track leads, sales, automate follow-ups and other time-consuming tasks, and curate marketing data for their three websites. The goal was to boost the overall efficiency of customer interactions by reducing time-consuming tasks. They wanted to leverage our Digital Solutions for Jewelry Business to make their website user-friendly.
What we did
We deployed our retail ecommerce solutions to help the client effectively manage their sales, leads, and customers across websites. To facilitate this, we integrated Genesys, a contact center software that creates personalized customer experiences with Odoo. Additionally, our experienced developers integrated Intercom, an omnichannel conversational platform that helps to build customer relationships. In addition to creating single-point access for the sales and marketing personnel to track leads, sales, and crucial customer data, we automated several marketing tasks to save time further.
- Platform/OSWeb
- CategoryRetail
- Case StudyView Now >
Tech Stack
- Acumatica Connecto
- Amazon
- Apache 2.0 Handler
- AWS
- Braintree
- CSS 3
- DevOPS
- elasticsearch
- Facebook
- Fastly CDN
- Genesys
- HTML
- Intercom
- JavaScript
- Jira
- MailChimp
- MySQL
- NGINX
- Odoo
- PHP
- PostgreSQL
- RabbitMQ
- Redis-Cache
- Symfony
- Zend Framework
Features
Highlights
Our experienced team of developers integrated Odoo with platforms like Genesys and Intercom so that the users can manage client leads, sales, and customer activities from a single place. Additionally, our integrations created a delightful shopping experience for buyers to transform them into loyal customers. This one-point management of 3 websites’ leads, automation of customer follow-ups, and several other marketing tasks boosted the business’s efficiency.