HVAC Gets Consolidated Management for 3 Websites with CRM Integration

HVAC Gets Consolidated Management for 3 Websites with CRM Integration

Tech Stack

  • Acumatica Connecto
    Acumatica Connecto
  • Amazon
    Amazon
  • Apache 2.0 Handler
    Apache 2.0 Handler
  • AWS
    AWS
  • Braintree
    Braintree
  • CSS 3
    CSS 3
  • DevOPS
    DevOPS
  • elasticsearch
    elasticsearch
  • Facebook
    Facebook
  • Fastly CDN
    Fastly CDN
  • Genesys
    Genesys
  • HTML
    HTML
  • Intercom
    Intercom
  • JavaScript
    JavaScript
  • Jira
    Jira
  • MailChimp
    MailChimp
  • MySQL
    MySQL
  • NGINX
    NGINX
  • Odoo
    Odoo
  • PHP 5
    PHP 5
  • PostgreSQL
    PostgreSQL
  • RabbitMQ
    RabbitMQ
  • Redis-Cache
    Redis-Cache
  • Symfony
    Symfony
  • Zend Framework
    Zend Framework

About Client

The client deals in a variety of cooling, heating, ventilation, mini-split, fireplaces, and outdoor appliances in America. They have three websites selling HVAC products at “the lowest prices they are allowed to publish” to provide quality products and help Americans save big. The company also offers financing options for the payment of products. The client wanted a single platform to manage customer interactions efficiently and have a 360-degree view of all their customers, requiring our Retail IT solutions like marketing and sales automation.

About Product

Our experienced developers integrated Genesys and Intercom with Odoo to create remarkable shopping experiences by making way for swift website navigation and chat functionality. We imported data from all three websites and configured it with Odoo to create a 360-degree view of all the vital metrics related to products and customers in a single platform. We further deployed proven SEO and marketing tactics, including automation, to boost website traffic and create lasting customer relationships.
Product Banner
before

The Challenges

before-ring
Genesys Integration

The client wanted to integrate Genesys, a contact center software to drive remarkable customer experiences by personalizing their shopping with Odoo’s CRM.

Genesys Integration
Our team created touchpoints based on Genesys and Odoo and carried out the Odoo- Genesys integration. It helped the users communicate directly with their customers without switching from Odoo, simplifying the process considerably.

Solution

The Challenges

Genesys Integration
The client wanted to integrate Genesys, a contact center software to drive remarkable customer experiences by personalizing their shopping with Odoo’s CRM.

Our team created touchpoints based on Genesys and Odoo and carried out the Odoo- Genesys integration. It helped the users communicate directly with their customers without switching from Odoo, simplifying the process considerably.

Genesys Integration

Result

  • Increase in Return on Investment
    The Odoo-Genesys integration saved the users’ time and helped them complete more tasks in the given time. As a result, it considerably boosted the return on investment.
  • Improved Shopping Experience
    The integration of Intercom with Odoo made website navigation easier and quicker for the customers. In addition, the delightful shopping experience resulted in creating loyal customers.
  • 360 Degree View
    A central view of products and customers from all three websites considerably reduced the burden of the sales and marketing personnel by making all the relevant data available to them in one place.
  • Better Customer Relationships
    Customization and automation assured timely follow-ups and made it easier to establish and maintain customer relationships paving the way for loyal customers.

Product Screens

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Client Testimonials

Kevin Brock
Communication is their strength, especially for me as I’m a non-technical founder. The team knows their own strengths and weaknesses, using them to excel at their work. Brainvire Development does not shy away from challenges and has been able to meet all requirements set before them, no matter how difficult. Over time, we developed interpersonal relationships and considered them part of our team. I was impressed with the work we were able to produce with them
Kevin Brock
Owner - HVAC Direct
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170 Reviews

They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
5
1 year ago
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