Consolidated Management For HVAC Direct With CRM
Tech Stack
- Acumatica Connecto
- Adobe Commerce
- Amazon
- Apache 2.0 Handler
- AWS
- Braintree
- CSS 3
- DevOPS
- elasticsearch
- Facebook
- Fastly CDN
- Genesys
- HTML
- Intercom
- JavaScript
- Jira
- MailChimp
- MySQL
- NGINX
- Odoo
- PHP
- PostgreSQL
- RabbitMQ
- Redis-Cache
- Symfony
- Zend Framework
About Client
The client deals in a variety of cooling, heating, ventilation, mini-split, fireplaces, and outdoor appliances in America. They have three websites selling HVAC products at “the lowest prices they are allowed to publish” to provide quality products and help Americans save big. The company also offers financing options for the payment of products. The client wanted a single platform to manage customer interactions efficiently and have a 360-degree view of all their customers, requiring our Retail IT solutions like marketing and sales automation.
About Product
Our experienced Odoo partner and developers integrated Genesys and Intercom with Odoo to create remarkable shopping experiences by making way for swift website navigation and chat functionality. We imported data from all three websites and configured it with Odoo to create a 360-degree view of all the vital metrics related to products and customers in a single platform. We further deployed proven SEO tactics, including automation, to boost website traffic and create lasting customer relationships.
Genesys Integration
The client wanted to integrate Genesys, a contact center software to drive remarkable customer experiences by personalizing their shopping with Odoo’s CRM.
Our team created touchpoints based on Genesys and Odoo and carried out the Odoo- Genesys integration. It helped the users communicate directly with their customers without switching from Odoo, simplifying the process considerably.
Solution
The Challenges
Result
- Increase in Return on InvestmentThe Odoo-Genesys integration saved the users’ time and helped them complete more tasks in the given time. As a result, it considerably boosted the return on investment.
- Improved Shopping ExperienceThe integration of Intercom with Odoo made website navigation easier and quicker for the customers. In addition, the delightful shopping experience resulted in creating loyal customers.
- 360 Degree ViewA central view of products and customers from all three websites considerably reduced the burden of the sales and marketing personnel by making all the relevant data available to them in one place.
- Better Customer RelationshipsCustomization and automation assured timely follow-ups and made it easier to establish and maintain customer relationships paving the way for loyal customers.
Product Screens
Client Testimonials
Communication is their strength, especially for me as I’m a non-technical founder. The team knows their own strengths and weaknesses, using them to excel at their work. Brainvire Development does not shy away from challenges and has been able to meet all requirements set before them, no matter how difficult. Over time, we developed interpersonal relationships and considered them part of our team. I was impressed with the work we were able to produce with them
Kevin Brock
Owner - HVAC DirectPowered by Clutch
224 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
