Large enterprises with multiple clients and leads often have a hard time managing data in one place. Mostly in these cases, the data is scattered, leading to a hassle in determining the status of multiple tasks. As a result, many such enterprises turn to Excel sheets to manage their vast operations, and it ends up being chaotic.
Hence, to centralize all their sales operations, Call 48 turned to Brainvire to achieve a streamlined process. Call 48 is a telecom enterprise that provides premium CPaaS enabled VoIP services that allow users to acquire, port, and provide DIDs and track bills in real-time. Being the technology partner for Call 48, we brainstormed with them to get a clear picture of their process flows.
“To build a cutting-edge CRM system that is user-friendly and packed with features essential to Call 48 was our primary goal. Our Brainers have paved a way to transform the sales workflow through this system,” Chintan Shah, CEO, Brainvire.
Once our Brainers had better insights on Call 48’s sales flow management, they integrated a wide array of essential SuiteCRM plugins to streamline their process. With the help of email configuration, SMS, call, and WhatsApp add-ons, they achieved a centralized approach to tracking their leads. In addition, we integrated SuiteCRM plugins, such as Internal Note, to establish organized communication across the organization and Customer 360 View, to deliver a personalized shopping experience. This system will immensely help Call 48 in tracking its sales process.
With the added advantage of user-friendliness and an improved user experience, Call 48 will reap the benefits of our SuiteCRM products.
Enterprises in the telecom industry can benefit enormously in managing their internal operations through the latest technologies. It is high time to migrate from the old ways and adapt to newer and better management practices.
Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in the society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.
It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch. The automotive digital solution increased usage of the mobile app and increased customer engagement.