Categories : Newsroom, Product Launch
“Brainvire is launching open feedback software, which is a feedback tool that helps the business owners in the customer experience management and customer relationship management, by carrying out the customer satisfaction survey”.
June 22, 2015 – Brainvire, one of the leading software development companies is all set to launch an open feedback system, one of the best customer feedback systems that help the business owners to carry out client satisfaction survey, in order to better understand their customers and please them with better products and services.
With the advancement in technology, the way businesses run has been completely transformed. With time, the significance of client satisfaction is increasing and merchants put in extra efforts to know and understand their customers so that they can deliver the products or services as per the exact client requirements. Work doesn’t end after the delivery of products and services. In fact, the actual work begins then! All the focus has to be set to check if the customers are happy with it. If they are not happy, all the efforts should be put into knowing the reasons behind the dissatisfaction of clients and then carry out customer survey using online survey tools. Then, the steps to improve and reach up to their expectations should be taken.
Open feedback system is customer feedback software that helps businesses make everything the way customers like it. The survey creator can prepare a questionnaire and then carry out the customer service survey. This customized questionnaire and rating system helps you know if your customers are happy with you. It has got the survey analytics feature that helps you do the customer data analysis and drill down the customer service report, so that you can study the customer analytics and bring changes to better your products or services.
This customer feedback survey system allows you get the customer feedback without internet connection. This offline mode support helps you to take the customer feedback anytime from anywhere at your work place. In addition to that, it also includes the best in class high end features like data organization, custom branding, easy data capture, social media integration and on-site audit management and inspection, to name a few.
Mr. Chintan Shah, the CEO at Brainvire says, “We, at Brainvire focus on the complete client satisfaction and we understand the importance of matching up to the expectations of customers. We know how important it is and we want all the businesses to focus on client satisfaction. That is exactly why we came up with the open feedback system which will help you know what your customers expect from you. ”
Brainvire, one of the leading information Technology and software development companies has got its clients across the world. It has been satisfying its customers and exceeding their expectation since over three decades. The customers includes a wide range of spectrum including industries right from education, banking and finance to media and entertainment.