Based in US, the client owns four different websites, each of them dealing with different products. Earlier, it had got an ecommerce website developed on the Magento 1.x (M1) platform and also integrated with our CRM product for commerce. So, while continuing its association with Brainvire, it has plans of upgrading to Magento 2 (M2) platform along with relevant CRM upgradation.
With a customer-centric focus, the client wants to handle the CRM-based processes for all of its four websites from a common platform. So, Brainvire will upgrade its current CRM solution to suit the requirements of M2 migration and, at the same time, incorporated additional functionalities into the system.
Mr. Chintan Shah, the CEO and Founder of Brainvire, shares his thoughts, "Brainvire has worked with many retail giants in the past and has provided dynamic CRM solutions to scale up their customer engagement. AuroCRM is our flagship open-source CRM solution that will be instrumental in helping firms to gauge their customers' online behaviour in a better manner."
A Step towards Better Customer Engagement!
The revamped system will offer CRM users (salespersons) a whole bunch of added functionalities, which will help in better end-to-end communication with customers.
The highlights of this project are as follows -
- Create quotation against a given customer and send a payment link so that the customer can directly proceed to checkout
- The sales personnel can create customised quotations as per the customer's choice of products
- Sales representatives can view multiple products from all the websites through a common interface
- Synchronising new products added into the inventories with the CRM database in real time
- Addition of any new customer enquiries into the CRM database automatically, for easy follow-up by the sales executives
Having established a strong foothold over the IT industry since 18+ years, Brainvire has been known to provide its clients cutting-edge, innovative solutions encompassing domains like CRM for Commerce, Magento 2 Migration, Digital Marketing, and much more!
AuroCRM is a flagship, open-source product of Brainvire with an ability to integrate with Magento 1.x as well as Magento 2.x. With features encompassing all the dimensions required to maintain an everlasting customer relationship, it proves to be a promising CRM software!