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Indian Food Tech Company Increases Customer Satisfaction with Grocery Delivery App

April 29, 2020, Dallas, USA

Brainvire's team created a mobile app with improved product search and timely delivery. The client owns a renowned food tech company based in India. The company is a private limited company established in 2019. It is involved in the production, processing, and preservation of meat, fish, fruit vegetables, oils, and fats. Brainvire vouched for the client to create a new mobile app with better store location and management functions.

The client wanted to develop a mobile app to go digital so that customers can sit at home and order groceries that will be delivered at their doorstep within a few minutes instead of days. Brainvire developed a mobile app where customers and corporates can order groceries at any time of the day. Customers can also choose their time slots for delivery. Users can also return or exchange items on the same day. The USP of the service is that it will deliver groceries within 45 minutes to any part of Mumbai city.

The client wanted to display stores according to customer location. Brainvire's developers used the Geolocation API to get the nearest warehouse location based on the customer's zip code or current location. The client wanted to manage the relations of families staying in different parts of the city by introducing a concept called family cart.The application allows customers to add a relationship as a sub-user in the same account. All the sub-users' cart products would be merged and one member of the family can then place the order.

"In our busy lives, we don't get the time to buy groceries or essential items every day. This food delivery app will improve customer experience with features like location-based store visibility, rider assignment, and timely delivery," said Mr. Chintan Shah, CEO of Brainvire Infotech.

The client's expectation is to automatically assign orders to riders.The application will automatically assign a rider to the customer based on their location, proximity, or order quantity. Brainvire's developers added filters to manage all searches made by users. The application displays up to 10 recommended products to the customer.

About Brainvire

Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 19 years of experience and more than 550 employee strength, it strives to create a difference in the society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.

It has earned many accolades such as 'Top IT Services Firm 2020', 'Top Mobile App Developers 2020', and 'Top E-commerce Developers 2020' by Clutch.

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