Brainvire team was able to implement this with the help of a hassle-free cross-department integrated application that swiftly handles customer complaints about the retail sector. The application specifically designed for the retail sector as a SaaS-based platform that will cater to multiple retail players in this segment. The application aims to enrich the customer service team to set new standards towards the CRM process.
The requirement of the client was to design and develop an application that will handle the customer complaint ticket generation through various sources like customer care tollfree, a social store like a Facebook fan page, Chatbot and using automated email generation of tickets. Brainvire team implemented a multiple control multi-role based application which enables different role-based access to retail CRM departments within the organization.
The platform handles a large number of intake in the form of tickets inflows from various different sources (call, email, social) across all registered retail vendors. The application will help to increase customer service productivity by 35-40% by efficiently handling the response time on the complaint tickets generated. The application can collect real-time billing and order data of the registered customers to generate tickets that have attached with order and store references.
Brainvire's Microsoft services ensured that a quality solution in the form of a SaaS platform product he delivered to the client which has been designed using the latest technology framework form Microsoft and interactive frontend framework. The key feature of this phase of the application would be the integration between the backend customer handling department directly delegating the customer tickets to the offline brick and mortar stores to ensure that the resolution of the customer complaints is achieved in less time with the customer satisfaction.
"Through this solution, we intend to offer equal opportunities and benefits for all users and brands using cutting-edge technology. This will make all materialistic relationships fun & rewarding," said Mr. Chintan Shah, the CEO of Brainvire. He further adds, "The end product will surpass the expectations of millions of shoppers, retail stores, and brands across the globe."
Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 18 years of experience and more than 550 employee strengths, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.
It has earned many accolades such as 'Top IT Services Firm 2019', 'Top Mobile App Developers 2019', and 'Top E-commerce Developers 2019' by Clutch.