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Product launch

Refurbishing A Sport’s eCommerce Mobile App With Salesforce Commerce Cloud

September 7, 2020 Dallas, USA

A skilled team of a leading IT hub offered the client their expertise to revamp their mobile app. The client wanted to develop and offer an omnichannel experience to their customers. They also shared their desire for flawless connectivity with the website, and wanted the app to offer the latest product and order details to their customers.

Based in the Middle East, the client started as a small one-shop business in 1978. Today, they have emerged as a family-owned and renowned group and are counted among the world’s successful and valued brands. They have introduced several homegrown and over 90 international brands in the Middle East. Apart from the Sports industry, they also hold a niche reputation in the fields of education, consumer, healthcare, property, and logistics.

“Engaging in sportive activities is a great way to stay fit and healthy. The client wanted to offer a simple eCommerce solution that can help customers to purchase sports apparels and equipment. Our experienced team combined this vision with customers’ needs and revamped their app. We suggested an integration solution with add-on features to meet the client’s desires and improve customer experience,” said Mr. Chintan Shah, CEO of Brainvire.

Brainvire’s experts implemented several API and functional flow alterations to adopt the salesforce flow. The team changed the base architecture to enable multi-language support option. Customers can now review content in Arabic language.

Our specialists introduced a unique feature called ‘shake the phone’. They integrated the app with a motion controller and took a screenshot of the customer's note. This note goes to the admin for review.

Integration with the third-party system encouraged personalized notifications. The client can interact with customers and gain insights.

With the help of this well-designed mobile app, the client gained over one million downloads with more than 3500 orders daily. The team helped improve inventory management and the client successfully manages over 8000 products. They have earned 34% improved engagement rate.

About Brainvire

Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in the society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.

It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.

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