Engagement

Custom CRM Integration Led to NextGen Telecom Solution and Services

February 2021 Dallas, USA

Our team implemented CRM integration and multi-tenant functionality to improve services and ease communication for a telecom fore-runner in North America.

The company desired to offer next-generation telecom solutions to its customers. Our developers suggested customized CRM integration to provide this advanced telecom solution to the client.

This tailored solution synchronized management and configuration in the external system. Alongside the integration smoothen communication between call center agents and customers.

This popular telecom organization aims to offer unique telecom services with wholesale origination and all carrier services. They also used a different competitive yet simple pricing model. A model that is reliable and suitable for their audience. The company offers round-the-clock services to its customers.

Mr. Chintan Shah, CEO of Brainvire stated that “The telecom industry is one of the most competitive industries across the globe. It is difficult to win and equally tough to retain customers. Our developers proposed the idea of tailored CRM integration with the VOIP system. We also introduced multi-tenant functionality to provide a robust tech base to the client.”

Our team carried out thorough research on the existing capabilities of the client. We understood that they need a contemporary and strong solution that can keep the client updated about all their business activities.

We suggested the implementation of a cloud-based CRM solution that can provide real-time updates about customers and the internal team to the client. This cloud integration solution worked in favor of the client and they now have an increased customer base.

Experts also brainstormed about VOIP-related services and implemented the same effectively. The company was glad to learn about these services and their effect on the overall business.

Earlier, the client faced several hindrances to blend multiple systems. We integrated the CRM system with third-party apps to manage all client activities from a single platform. We also added a few customized features to the website.

All these changes empowered the company to offer niche and next-gen services to its customers. Simultaneously, the client acquired a cutting-edge in the telecom industry for their innovative services.

About Brainvire

Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.

It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.

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