Tech Stack
- .Net core
- Azure cloud
- elasticsearch
- Jaspersoft
- Microsoft SQL Server
- ReactJs
About Client
The client is an established brand in the market with the business revolving around loyalty program outsourcing partners. They are associated with over 100 retail businesses across different geographical locations and industries. They have joined hands with several POS products to manage their customer loyalty database.
About Product
Brainvire’s team designed this app so that retailers can communicate with their loyal customers even during the lockdown. The client wanted their vision to be converted into a reality within a period of a fortnight. Our dedicated team developed this interactive platform so that retailers can upsell, promote, and connect with their loyal customers.
Implementing Real-time Interactive Chat
Retailers failed to communicate directly to their customers.
We integrated an interactive multimedia-based push chat module with WhatsApp. This integration allowed 2-way communication among retailers and their customers. The store managers can directly promote suitable products to their customers.
Solution
The Challenges
Result
- A Unified platform to manage all loyal customersThe app allowed retailers to lure their loyal customers to shop from their store. They can run campaigns to promote essential products suitable for each customer based on their purchase history.
- A comprehensive ChatBot platformAn all-inclusive chat messenger and ChatBot allows retailers to directly communicate with your long list of loyal customers. Retailers can chat with multiple customers at a time.
- Smooth appointment management systemThe appointment module allows retailers to schedule a limited number of appointments at a time. This makes it easier for retailers to follow social distancing norms. The QR code facility provides a secure entry point for your customers
- An all-inclusive ordering systemA fully integrated ordering system allows retailers to update shipment status and ship off customer orders seamlessly. Retailers can also payment link to the customers to complete the order cycle.