Automated Diamond ERP System - Brainvire Infotech Inc

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About Client

The client is an award winning B2B and B2C diamond business company. Since its inception in 1905, the business has expanded

worldwide. It has been involved in diamond making pipeline - from mines to retail. The client is marking an amazing presence in gems

and jewellery industry and selling millions of dollars of jewellery and gems worldwide to strive the business to its peak in the competitive

market. Brainvire has already developed its web store and mobile application, and given a significant business reach. Company has

managed to establish a strong brand value in the global diamond world. The client required an ERP system to automate the business functions and

integrations with various in-house and third party systems.

Our way of delivering results

MEAN stack application development

Integration with GIA, HRD, IGI and Rapnet

Integration with third party suppliers

Jewellery Tracking System

Sync with Website & Mobile APP

Integration with Inventory System2

Challenge: The previous system was quite slow and the UI was not appealing and engaging.

In the era of competition, speed, and appearance are the high priority factors for any business to grow. The client was facing the same issue. The in-placed ERP system was not performing upto the mark and whole business management was affected due to the low speed. Also, the UI was not apt to attract the customers and retain them for long.

Solution:

Brainvire team used MEAN stack application development technology to cater both the issues. Our proficient Mean stack developers used MEAN's event driven and non-relational database architecture for high-speed efficiency. Brainvire's design team designed the website based on User Experience and with the strong support of MEAN's AngularJS, developers came up with an interactive UI to cater the user engagement.

Challenge: Integration with GIA, HRD, IGI and Rapnet

The client required an automated system for its paperwork with all standard authorities like GIA, HRD, IGI, Rapnet, etc. Client's system was distributed in segments. Regular application for certification, downloading diamond attribute as, and entering them in one system was a manual task. Also, showcasing the pricing as per Rapnet was a tedious task. They needed an integration with these third parties. So time, money, and human energy can be saved and used in more creative and profitable work.

Solution:

Brainvire's team of experts have worked extensively. Developers implemented a system which covered all the manual tasks into automated one. Diamond attributes are downloaded in CSV format and with the accurate integration, all diamond attributes go into the system automatically. The process of certification has now been reduced to just two steps. The Rapnet integration allowed the system to provide pricing as per global market.

Challenge: Integration with third party suppliers

The client required an integration with its third party suppliers for communicating with supplier ecommerce inventory. The client needed a completely automated system from order to invoicing for improving the procurement process. The client also asked for the inclusion of shipment agreements and price rates attached.

Solution:

With years of experience in third party integrations, Brainvire team has developed an integrated system with the help of ExpressJS and developed APIs which interacts with the system using end-to-end security and accurate data transfer. The integration offers entire communication related to tracking of order with notifications at each step.

Challenge: Tracking jewellery, stones, and other product's measures.

After the purchase of gems and jewellery, the client has a system segregating them and reselling them once again. This process involves a lot of data and transactions. To track them in measurable terms i.e. stock, weight, size and prices, the client needed an integration with the in-place inventory system so that everything can be streamlined.

Solution:

Brainvire's profound team of experienced developers delivered the end-to-end cloud based solution for the issues. Every record of buying and reselling goes into the system and authorized person could have the dashboard reports like details of receipts, issues, transfer entries, and adjustments made with 43 different searching fields.

Challenge: Synchronization between Website, Mobile App, and ERP

Along with the full-fledged ecommerce website, the client has mobile app presence for iPhone and Android both. The client needed a sync between website, mobile app, and ERP system. Order placed either from the website or an app should reflect with each and every minute details in the ERP system.

Solution:

Brainvire's data designers designed a database system and experienced developers created an API for a robust data synchronization with both the systems. The integration includes every data related to product catalogue, inventory search, carts, status, orders, shipments, inventory listing, and other business crucial features like customer reviews, too.

Challenge: Cross Browser and Cross-Device Compatibility

The client needed increased visibility and for this purpose they required a system which would be compatible with different screen resolutions like mobile, tablet, and laptops. Also, the system should be compatible with all the leading browsers.

Solution:

Brainvire's dedicated team came up with totally responsive website which can work in mobile, tablet, and laptop. Also, the designers came up with a separate UI for mobile so that distinctive features of diamond products can be showcased efficiently. Special APIs were developed for cross browser compatibility, especially for leading browsers like IE, Firefox, Chrome, Safari, and UC. Q&A department ensured the compatibility with these 5 browsers as well as other browsers, too.

Results

Company ROI Increased - 53%

The sync between ERP, Web Store, and the Mobile app eased the business process which resulted in saving of money, time, and human energy.

Increased End User Engagement - 66%

Sales people have been given access to more latest features and now they are able to engage customer with more powerful approaches.

Improved Catastrophic And Backup Recovery - 70%

The automation and robust backup system resulted in increased security of the portals.

Automated Inventory - 100%

Product travels from vendors to customers, the inventory gets updated at each and every stage without any manual intervention.

Features

Extensive Inventory Search

The search module lets users search inventory based on assigned categories, various attributes, and so on. In addition to that, searched inventory results can be filtered on real time basis. The search module has the speed to search 100,000 diamond in just 2 seconds.

Shopping Cart

The shopping cart feature is developed based on user preference and is equipped with all the trending options to provide a seamless shopping experience to customers.

Order Approval Management

The software offers to track an order placed, and updates the inventory as per the order status. The process of order approval passes through various authorized levels seamlessly.

Rapnet Integration

The software is integrated with Rapnet for automated diamond pricing calculation and showcase.

Diamond Category Management & Discount Management

The software offers efficient showcase and management of multilevel diamond category tree, which helps to separate discount management module and allows setting discount rates for various categories which can be visible only to privileged customers.

CRM & Supplier Management

The ERP application offers the customer module to incorporate customer preferences, wish-list, and orders. Also, the module takes care of offers, deals, and special privileges management for premium customers. For suppliers, the supplier module takes care of the pricing, stock, and order related details at its best.

Inventory Management

The inventory module is fully integrated with all the systems like Rapnet, supplier management, and order management. Inventory gets updated at regular intervals to be in sync with these systems.

Sales User Management

Special module for sales person enables sales people to access product catalogue, inventory status, and customer's activity for perfect sales-planning. The iPad integration helps the sales person to approach the customer with more realistic, engaging, and customer-centric way.

Access Control Management

The access control management grants the access rights to different admin users of various departments as per their profiles which ultimately ensures the security of the whole portal.

Import & Export Tool

The software allows the import and export of certified diamond stones and parcels, as well as crucial internal data files in CSV and Excel formats, which makes it a seamless experience for both the ends.

Automated Certification

The ERP system is integrated with RapNet, GIA, IGI, AGS, etc., to automate the process of diamond certifications and pricing, which can help to maintain certified diamond loose stock in the system.

Email & Newsletter

Automated event based email triggers functionality allows the marketing team to send general as well as personalized promotional offers, deals, and newsletters to users through Email.

Reports

The system offers various diverse reports based on diamond categories, order criteria, shipment criteria, inventory details, customer details, and employees, etc. The employees can access the various reports based on user activities like most viewed, bought, searched, rated kind of products.

Multi-currency & Multilingual Support

The solution offers the support to choose currency & language to showcase pricing of the diamonds. The product descriptions offered in chosen language and pricing as per preferred currency delivers the seamless purchase experience to customers.

Ecommerce Website Integration

The ERP system is tightly integrated with ecommerce website and mobile application for orders, shipments, inventory, and customers, which results in the oneness of the whole system and eliminates the chances of miscommunication at all.

Auction

Auction module supports the organization to automate bidding process which can help to get the best quality diamonds, and by retaining and gaining more customers for the business.