Brainvire Powers American Lighting’s Digital Order Transformation with AI-Powered OCR and Adobe Commerce

Brainvire, a global leader in enterprise digital solutions, recently announced the successful implementation of an advanced Optical Character Recognition (OCR) and AI integration project for American Lighting, Inc. 

Based in Denver, American Lighting is a prominent manufacturer that specializes in a wide range of LED lighting solutions for residential, commercial, and specialty environments. 

This innovative project streamlines order creation by automating the extraction of Purchase Order (PO) data from PDF files, significantly enhancing efficiency and accuracy.

American Lighting, Inc. faced the common challenge of manual data entry for purchase orders received via Zendesk tickets, a process prone to errors and delays. The manufacturer’s requirement was clear: automate the extraction of crucial customer details, SKU information, and addresses from diverse PO PDF formats, process this data intelligently, and create accurate draft orders within Adobe Commerce. 

This necessitated a sophisticated OCR integration services solution capable of handling variations in data formats, ensuring AI address matching and SKU data matching for seamless Adobe Commerce B2B order creation.

“The imperative for automation in B2B operations has never been stronger, especially as businesses scale and demand real-time efficiency,” stated Chintan Shah, CEO of Brainvire. “Our collaboration with American Lighting, Inc. directly addresses this need by transforming a traditionally manual, error-prone process into a highly automated workflow.”

Brainvire’s comprehensive project centered on robust Adobe Commerce OCR integration. The system now intelligently processes Zendesk tickets, automatically retrieving PO PDFs from a designated Zendesk account. These PDFs are then sent to a custom AI module for order processing via a cron job. 

This AI module leverages American Lighting’s customer export BI report data to match customer details with PO PDFs, meticulously attempting to match Ship-To and Bill-To addresses, even with varied formats or abbreviations. It also performs smart SKU data matching, validating against Adobe’s SKU list, and includes crucial dropship order detection logic.

Upon successful AI processing, vital customer details are sent back to Adobe Commerce Development Services via JSON, triggering the automated creation of draft orders. Notably, the system supports multiple PDF support Zendesk functionality (planned for future phases). OCR does not override customer-specific pricing but rather flags mismatch for review, ensuring pricing integrity within the Adobe Commerce custom modules.

This project stands out because of the intelligent synergy Brainvire has created between Adobe Commerce, OCR, and AI, enabling precise data extraction and validation even from complex PDF documents. Embedding data accuracy and operational resilience at the core of American Lighting’s order fulfillment sets a new standard for Zendesk order automation. It streamlines the entire Zendesk to Adobe workflow services.

The solution provides comprehensive logging of both successful and failed order creation attempts, including detailed reasons for failures such as invalid SKUs, missing items, or address mismatches. These logs can be exported in CSV format for analysis, empowering American Lighting’s team to continually optimize PO formats and customer data for enhanced BI data integration for OCR. Furthermore, the backend offers flexible configuration options to enable or disable the OCR module and dropship functionality, helping American Lighting adapt the system to evolving business needs.

Brainvire’s expertise in OCR integration services and deep understanding of Adobe Commerce have delivered an end-to-end automated workflow that significantly improves operational efficiency, reduces manual data entry, and enhances order accuracy for American Lighting, Inc. 

This project also represents Brainvire’s capability to implement cutting-edge AI and automation solutions, driving digital transformation in the manufacturing sector and establishing a new benchmark for Zendesk PDF order processing and Adobe Commerce B2B order creation.

To learn more about Brainvire’s AI capabilities across industries, visit https://www.brainvire.com/ai-machine-learning-services/