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A Telehealth App for an Investment Firm's Workforce. Tier-Based Care, Built In.
/ The engagement
An eHealth App With Tier-Based Access.
The client is an investment firm specializing in commercial real estate that wanted to give its members the finest healthcare choices through an app. Brainvire built an eHealth platform where employees check conditions eligible for free direct primary care and free telemedicine, book appointments, and see which services fall under Tier 1 and Tier 2 of their package.
/ About the client
The client is an investment firm specializing in commercial real estate, a leader on occupancy, quality, and reputation in its markets. It sought a platform that gives its members the finest healthcare choices through an app to assist its workforce better, and it chose Brainvire to create this eHealth platform.
A user can check a list of conditions eligible for free direct primary care and free telemedicine, then book an appointment or get advice from a doctor online. In their profile, users see which services fall under Tier 1 and Tier 2 of their package, and each tier opens the right illness categories and care providers for the workforce.
/ The approach
Design, architecture, and features, shipped as one program.
Kept independent
The client wanted user authentication to run without third parties, so staff verify with their SSN and cell number, spouses verify with their SSN, and a second-stage OTP goes to the employee for confirmation.
Made easy to reach
The team wanted an efficient way to monitor health concerns, so a symptoms section lets employees pick the signs they feel and then talk with physicians about the next steps.
Built to scale
The system had to adapt to future growth, so native technology gave users a strong experience and left room for later additions to the program.
Split by tier
The client wanted a symptom check-up and triage split by severity, so tier-based, bifurcated functionality lets Tier 1 and Tier 2 workers consult experts and view the full list of conditions.
/ What stood in the way
Four problems, solved without a maintenance window.
Select a challenge to see how it shaped the build.
Authenticate users independently
The client required user authentication to occur independently of any other parties. Since the master list holds each employee and spouse, the team verifies staff by SSN and cell number, verifies the spouse by SSN, then sends a second-stage OTP to the employee for verification.
Easy access to resources
The client wanted an efficient approach for the team to monitor health concerns. The team added a symptoms section from which employees choose the signs they are experiencing, after which they communicate with physicians about the next steps.
A dynamic, scalable system
The system had to be adaptable to facilitate future growth easily. To give users a strong experience and prepare for future additions to the program, the team used native technology.
Bifurcated functionalities
The client requested a symptom check-up and triage system based on severity. The team built tier-based, bifurcated functionality, so workers under Tier 1 and Tier 2 can consult a professional and see the complete list of conditions.
/ Product screens
The delivered experience.
The interface people actually use.
/01Home
/02Symptoms
/03Experts
/04Appointment
/05Profile/ The results
What changed, in numbers.
/ Next step
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