Global Parts Liquidator Improved Sales Team Efficiency with CRM- integrated Jive-based VOIP

May 29 2020, Dallas, USA

The client is a prominent aftermarket parts liquidator in the United States and Canada, as well as in global markets. They are a leading clearinghouse for new, wholesale aftermarket auto parts, and accessories resulting from automotive manufacturer stock lifts and overruns, overstocks, and auto parts liquidations. The client approached Brainvire to create a solution that improved the efficiency of the sales team.

The client wanted to maintain data security, so our team developed secure medium sales reps to make calls to customers. The call logs can be stored in the CRM. The call logs generated by the sales team can be stored in the CRM. This will help in improving the reporting process.

Brainvire's IT experts connected the dialer with the CRM through API functionality. The integrated dialer will enable salespersons to make calls directly from the SuiteCRM.

"A successful business is dependent on the efficiency of the sales team and their ability to capture and maximize leads. This VOIP solution will assist sales reps in managing customers directly from a centralized CRM platform," said Mr. Chintan Shah, CEO of Brainvire Infotech.

The dialer is integrated with SuiteCRM to allow sales reps to make and receive calls directly from the CRM. The project includes features such as Inbound-Outbound Calling, Call Recording, and Call Logs. Brainvire's team also implemented a web-socket connection.

About Brainvire

Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 19 years of experience and more than 550 employee strength, it strives to create a difference in the society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.

It has earned many accolades such as 'Top IT Services Firm 2020', 'Top Mobile App Developers 2020', and 'Top E-commerce Developers 2020' by Clutch.

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