Brainvire Integrates Jive-based VOIP with SuiteCRM for Global Parts Liquidator

Brainvire Integrates Jive-based VOIP with SuiteCRM for Global Parts Liquidator

Tech Stack

  • V1VOIP

About Client

The client is recognized as the oldest and largest aftermarket parts liquidator in the United States and Canada, as well as in global markets. They provide stock lift and overstock liquidation services to most of the major auto parts and accessories manufacturers in the automotive aftermarket. The client wanted to improve the efficiency of the sales team

About Product

Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. All the calls are logged into the CRM, which can be used later for reporting purposes.
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before

The Challenges

before-ring
Web-socket Connection Implementation

The client wanted to implement a web-socket connection.

Web-socket Connection Implementation
Brainvire’s IT experts successfully made this implementation. Using this functionality, the efficiency of the sales team can be improved.

Solution

The Challenges

Web-socket Connection Implementation
The client wanted to implement a web-socket connection.

Brainvire’s IT experts successfully made this implementation. Using this functionality, the efficiency of the sales team can be improved.

Web-socket Connection Implementation

Result

  • Improved efficiency
    The integrated VOIP calling feature will improve the efficiency of the sales team as they will be able to call customers directly from the CRM.
  • Direct calls from the CRM
    Brainvire’s experts integrated the Jive-based VOIP to allow sales reps to make calls directly to the customers from the dashboard.
  • Integrated dialer with the CRM
    Brainvire’s development team integrated the dialer with SuiteCRM to enable click-to-call functionality directly from the CRM.
  • Call logs can be stored
    The call logs generated by the sales team can be stored in the CRM. This will help in improving the reporting process.

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Client Testimonials

Patricia Walters
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They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLC
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224 Reviews

They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
5
4 years ago