Tech Stack
- V1VOIP
About Client
The client is recognized as the oldest and largest aftermarket parts liquidator in the United States and Canada, as well as in global markets. They provide stock lift and overstock liquidation services to most of the major auto parts and accessories manufacturers in the automotive aftermarket. The client wanted to improve the efficiency of the sales team
About Product
Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. All the calls are logged into the CRM, which can be used later for reporting purposes.
Web-socket Connection Implementation
The client wanted to implement a web-socket connection.
Brainvire’s IT experts successfully made this implementation. Using this functionality, the efficiency of the sales team can be improved.
Solution
The Challenges
Result
- Improved efficiencyThe integrated VOIP calling feature will improve the efficiency of the sales team as they will be able to call customers directly from the CRM.
- Direct calls from the CRMBrainvire’s experts integrated the Jive-based VOIP to allow sales reps to make calls directly to the customers from the dashboard.
- Integrated dialer with the CRMBrainvire’s development team integrated the dialer with SuiteCRM to enable click-to-call functionality directly from the CRM.
- Call logs can be storedThe call logs generated by the sales team can be stored in the CRM. This will help in improving the reporting process.