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Brainvire Integrates Jive-based VOIP with SuiteCRM for Global Parts Liquidator

Brainvire Integrates Jive-based VOIP with SuiteCRM for Global Parts Liquidator

Tech Stack

  • V1VOIP
    V1VOIP

About Client

The client is recognized as the oldest and largest aftermarket parts liquidator in the United States and Canada, as well as in global markets. They provide stock lift and overstock liquidation services to most of the major auto parts and accessories manufacturers in the automotive aftermarket. The client wanted to improve the efficiency of the sales team

About Product

Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. All the calls are logged into the CRM, which can be used later for reporting purposes.

Product Banner
before

The Challenges

before-ring
Web-socket Connection Implementation

The client wanted to implement a web-socket connection.

Web-socket Connection Implementation
Brainvire’s IT experts successfully made this implementation. Using this functionality, the efficiency of the sales team can be improved.

Solution

The Challenges

Web-socket Connection Implementation
The client wanted to implement a web-socket connection.

Brainvire’s IT experts successfully made this implementation. Using this functionality, the efficiency of the sales team can be improved.

Web-socket Connection Implementation

Result

  • Improved efficiency

    The integrated VOIP calling feature will improve the efficiency of the sales team as they will be able to call customers directly from the CRM.

  • Direct calls from the CRM

    Brainvire’s experts integrated the Jive-based VOIP to allow sales reps to make calls directly to the customers from the dashboard.

  • Integrated dialer with the CRM

    Brainvire’s development team integrated the dialer with SuiteCRM to enable click-to-call functionality directly from the CRM.

  • Call logs can be stored

    The call logs generated by the sales team can be stored in the CRM. This will help in improving the reporting process.

Product Screens

web-item
web-item

Client Testimonials

Mike Luhtanen
I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.
Mike Luhtanen
Founder - Creative LLC
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