About

The client is recognized as the oldest and largest aftermarket parts liquidator in the United States and Canada, as well as in global markets. They provide stock lift and overstock liquidation services to most of the major auto parts and accessories manufacturers in the automotive aftermarket. The client wanted to improve the efficiency of the sales team

Project Highlights

Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. All the calls are logged into the CRM, which can be used later for reporting purposes.

The Challenges

  • Web-socket Connection Implementation
    The client wanted to implement a web-socket connection.
  • Click To Call Functionality
    The client wanted to integrate calling directly from the CRM.
  • Connect Dialer via API
    The dialer would enable direct calls from SuiteCRM.
  • High-level security during authorization
    The client wanted to maintain data security.

Tech Stack

  • Tech stack related technology logos

    V1VOIP

Result

  • Improved efficiency

    The integrated VOIP calling feature will improve the efficiency of the sales team as they will be able to call customers directly from the CRM.
  • Direct calls from the CRM

    Brainvire’s experts integrated the Jive-based VOIP to allow sales reps to make calls directly to the customers from the dashboard.
  • Integrated dialer with the CRM

    Brainvire’s development team integrated the dialer with SuiteCRM to enable click-to-call functionality directly from the CRM.
  • Call logs can be stored

    The call logs generated by the sales team can be stored in the CRM. This will help in improving the reporting process.
slider item
slider item
slider item
slider item
slider item

Similar Case Study

  • A Shipping Module Saved Million Dollars For A Wholesale Supplier

    A Shipping Module Saved Million Dollars For A Wholesale Supplier

  • Design transformation of America’s leading Wholesale supplier eCommerce B2B & B2C business

    Design transformation of America’s leading Wholesale supplier eCommerce B2B & B2C business

  • brainvire
    View All