F&B Manufacturer and Distributor
End-to-End Maintenance and Support Strengthened DRC’s Systems and Business Outcomes
About Project
As a premier beverage manufacturer and distributor in the Lower Gulf region, Dubai Refreshment Company (DRC) has a distinguished legacy with PepsiCo since 1962. Leveraging state-of-the-art facilities and over three decades of smart vending expertise, DRC delivers leading beverage brands, including 7Up, Aquafina, and Lipton Iced Tea.
F&B Manufacturer and Distributor
BusinessNorth America
Location
Guided by strong core values and a dedication to innovation, DRC is committed to leading the region through excellence, integrity, and a people-centric philosophy.
Brief
We delivered end-to-end maintenance and support for DRC’s crucial applications. A dedicated team, transparent communication, and proactive measures were key to our success. Our work included prompt bug fixes, continuous server monitoring, and regular security updates. We resolved 96 tickets and managed enhancements, ensuring optimized system performance. Code management and detailed reporting built trust. Zero major downtime and on-time issue resolution ensured business continuity, meeting the project’s objectives and contributing to client satisfaction.
List of Services Offered
- Application Maintenance Services
- Web and Mobile App Support
- Server Monitoring and Management
- Change Request Implementation
- Technical Resource Allocation
Enhanced Features
Features
Uptime Boosted, Downtime Reduced, Performance Soared High
We delivered continuous server monitoring and performance optimization, ensuring our client experienced high server uptime and minimal service interruptions. Our team promptly addressed bug fixes and error resolutions, leading to smoother application operations and minimal disruption to business activities. This comprehensive approach significantly reduced system downtime, enhancing operational efficiency and enabling the client to function seamlessly without critical disruptions. This proactive approach ensured our client’s systems remained reliable and consistently available, contributing directly to their productivity.
Fortified Apps, Protected Data, Secured Customer Trust
Our monthly security updates and patches were crucial in keeping the client’s applications secure and protected against potential vulnerabilities. We implemented enhanced security measures to protect sensitive business data, drastically reducing the risk of breaches or cyberattacks. This fortified security posture is essential for maintaining customer trust and ensuring the operational integrity of their systems. Our commitment to security gave the client peace of mind, knowing their data was safe and secure.
Smart Resource Use, Maximum Productivity, Meeting Demands
Our dynamic resource allocation process allowed us to adjust resources as needed, providing the client with the flexibility to handle both regular maintenance and additional enhancement requests efficiently. This approach ensured resources were effectively utilized to meet client demands, maximizing productivity without unnecessary delays. By adapting to the client’s specific needs, we ensured optimal performance and timely delivery of all project requirements. Our agile resource management improved efficiency and client satisfaction.
Swift Issue Resolution, Business Continuity, Minimizing Impact
We excelled in efficient ticket management, addressing up to 96 tickets annually and resolving issues promptly. Our adherence to Service Level Agreements (SLAs) ensured urgent problems were resolved within 2 hours, minimizing downtime and maintaining business continuity. This quick response prevented a significant impact on the client’s daily operations. Our proactive and responsive approach to issue resolution demonstrated our commitment to keeping their systems running smoothly, helping to foster a strong, reliable partnership.
Clear Costs, Better Budgeting, Financial Planning Confidence
Our contract included fixed hours for maintenance and enhancement tasks, providing the client with a predictable and transparent pricing model. Any additional work was pre-approved and charged separately, allowing for better budgeting and resource planning without unexpected costs. This approach enabled the client to manage their budget effectively, benefiting from our expert support. Our transparent pricing model fostered trust and long-term financial planning for our client.
Informed Choices, Resource Visibility, Strategic Gains
We provided weekly updates and detailed timesheets, keeping the client informed about the progress of both regular maintenance and any additional work. This regular reporting facilitated better decision-making and improved visibility into resource utilization. This allowed for more strategic planning and a clearer understanding of their system’s performance. Our comprehensive reporting gave the client insights into making informed business decisions.
Transparent Channels, Stronger Relationships, Higher Satisfaction
Our dedicated support and multiple communication channels, including email, Teams, and others, ensured the client could easily reach us for support. This accessibility led to timely responses to urgent issues and increased client satisfaction through more transparent and immediate communication. This fostered a more substantial business relationship built on trust and reliability. Our commitment to open communication and responsive support enhanced overall client satisfaction.
Quantifiable Success, Improved Systems, No Prolonged Disruptions
Our efforts resulted in the successful management of 96 tickets, directly improving system stability. We dedicated 100 hours to system enhancements, ensuring continuous improvement. Our consistent server monitoring and maintenance led to zero significant downtime, ensuring uninterrupted business operations. Critical issues were resolved within our 0-2 hour SLA, minimizing business disruptions. These quantifiable results demonstrate our commitment to delivering exceptional service and value to our clients.
Technology Stack
Front-end Technologies
ReactJs
React Native
Back-end Technologies
ReactJs
React Native
Server
ReactJs
React Native
Database
ReactJs
React Native
Cloud
ReactJs
React Native
Project Management Tools
ReactJs
React Native
Framework
ReactJs
React Native
Analytics and Monitoring Tools
ReactJs
React Native
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