Post Purchase Home Service Mobile App For The Middle East’s Leading Real Estate Development Company Helped To Top The Competition
About Client
Located in UAE, the client company is a Middle East’s big real estate development company with a presence in Africa and Eastern Europe as well. Listed in Dubai Financial Market, it has a dominance over 36 markets across the continents. The Burj Khalifa is its proud project along with many large-scale products worldwide. To serve its Serbian property buyers even after possession, the client contacted Brainvire to create a mobility segment for their various home service needs.
About Product
Brainvire team crafted a cross-platform mobile application for the eServices after customer move-in to the property. Users would be able to see all the services being provided and ask for any service at any point of time which will be managed by Admin. The mobility is tightly integrated with Microsoft Dynamics to provide better managed services.
Moreover, if one user holds more than one properties, the application is equipped to manage requests pertaining to different properties. The app is furnished with the automated invoice and payment systems. It is integrated with the different local payment gateways to provide an ease to the customers. The users can view his/her payment history as well. Plus, the app is multilingual (Serbian and English) and multi-currency one.
Furthermore, the team migrated the applications to the Azure cloud resulting in more scalability and security. Brainvire’s digital transformation services will be ongoing to meet the growing needs of the organization.
How we did it ?
Speed
One Owner, Multi-properties
Multi-Currencies
Challenge: Understanding Microsoft Dynamics Configuration
The client was having a backend developed in Microsoft Dynamics. To integrate the mobile app with it, the most challenging task was to understand its configuration and the customization.
Solution:
The team analyzed the Microsoft Dynamics backend and came up with a thorough understanding of it. Having understood the backend, the experienced team could successfully integrate the mobile app with it.
Challenge: Dependency on multiple platforms
The application was dependent on many 3rd party integration for fetching various data. The integration was making an app quite slow to use.
Solution:
The Brainvire development team created a middleware to solve this issue. A middleware module integrates with all 3rd party software, fetches the data and stores at the local database. An application has to fetch the data from the database itself instead of 3rd parties. This solved a speed problem to a greater extent.
Challenge: Request Management In Case Of Multiple Properties
If the customer holds multiple properties, it will become difficult to register a request for the different properties. Multiple credentials for multiple properties wasn’t a correct solution.
Solution:
After an extensive research and detailed discussion, the Brainvire team came up with a solution that requires only one credential for multiple properties. It allows the customer to register multiple properties and at a time of placing request allows to select one.
Challenge: Multiple Currency Conversions
Since an app would be used by customers of different countries, it was quite difficult to keep one currency in the application. During runtime, conversion of one currency to another one was taking a time resulting in a slower application. It wasn’t seeming to be a feasible option.
Solution:
The Brainvire team implemented two things, a middleware and a local payment gateway integration. For easing out the multiple currency problems, instead of international payment gateways, local payment gateways were used only. Secondly, a middleware functionality was implemented for the currency conversion to help application avoid speed issue.
Result
30% Increase In Service Request
A full-fledged portal provided an ease in requesting for the service
70% Reduction in Errors
An automation resulted in a huge reduction in service errors
Improved Customer Feedback Mechanism
A mobility solution provided a medium to provide feedback for the services
7% Increase In Property Purchase
Post-purchase services portal became an important factor in a property purchaseClient Testimonials
Mr Craig Agranoff
The best thing about Brainvire is Compatibility. Whenever we have a query Brainvire is always ready (24*7) to take care and resolve our issues. We would suggest them to everybody for their Web Design and Development need. Great quality of works and brilliant employees.
Mr Clarke Verdel
Brainvire is a professional company with professional developers who understand the problems that we are facing as a company. Outsourcing my projects at Brainvire saves me valuable time because they work efficient and they unburden me from the actual time management.
Mr Matthew
We have dealt with a lot of web development firms and other tech support companies, none come close to Brainvire. We would recommend them to everyone. Great quality of work and brilliant employees.
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