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Post Purchase Home Service Mobile App For The Middle East’s Leading Real Estate Development Company Helped To Top The Competition

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About Client

Located in UAE, the client company is a Middle East’s big real estate development company with a presence in Africa and Eastern Europe as well. Listed in Dubai Financial Market, it has a dominance over 36 markets across the continents. The Burj Khalifa is its proud project along with many large-scale products worldwide. To serve its Serbian property buyers even after possession, the client contacted Brainvire to create a mobility segment for their various home service needs.

About Product

Brainvire team crafted a cross-platform mobile application for the eServices after customer move-in to the property. Users would be able to see all the services being provided and ask for any service at any point of time which will be managed by Admin. The mobility is tightly integrated with Microsoft Dynamics to provide better managed services.

Moreover, if one user holds more than one properties, the application is equipped to manage requests pertaining to different properties. The app is furnished with the automated invoice and payment systems. It is integrated with the different local payment gateways to provide an ease to the customers. The users can view his/her payment history as well. Plus, the app is multilingual (Serbian and English) and multi-currency one.

Furthermore, the team migrated the applications to the Azure cloud resulting in more scalability and security. Brainvire’s digital transformation services will be ongoing to meet the growing needs of the organization.

How we did it ?

Result

30% Increase In Service Request

A full-fledged portal provided an ease in requesting for the service

70% Reduction in Errors

An automation resulted in a huge reduction in service errors

Improved Customer Feedback Mechanism

A mobility solution provided a medium to provide feedback for the services

7% Increase In Property Purchase

Post-purchase services portal became an important factor in a property purchase

Client Testimonials

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