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Post Purchase Home Service Mobile App For The Middle East’s Leading Real Estate Development Company Helped To Top The Competition
About Client
Located in UAE, the client company is a Middle East’s big real estate development company with a presence in Africa and Eastern Europe as well. Listed in Dubai Financial Market, it has a dominance over 36 markets across the continents. The Burj Khalifa is its proud project along with many large-scale products worldwide. To serve its Serbian property buyers even after possession, the client contacted Brainvire to create a mobility segment for their various home service needs.
About Product
Brainvire team crafted a cross-platform mobile application for the eServices after customer move-in to the property. Users would be able to see all the services being provided and ask for any service at any point of time which will be managed by Admin. The mobility is tightly integrated with Microsoft Dynamics to provide better managed services.; Moreover, if one user holds more than one properties, the application is equipped to manage requests pertaining to different properties. The app is furnished with the automated invoice and payment systems. It is integrated with the different local payment gateways to provide an ease to the customers. The users can view his/her payment history as well. Plus, the app is multilingual (Serbian and English) and multi-currency one.; Furthermore, the team migrated the applications to the Azure cloud resulting in more scalability and security. Brainvire’s digital transformation services will be ongoing to meet the growing needs of the organization.
Understanding Microsoft Dynamics Configuration
The client was having a backend developed in Microsoft Dynamics. To integrate the mobile app with it, the most challenging task was to understand its configuration and the customization.
The team analyzed the Microsoft Dynamics backend and came up with a thorough understanding of it. Having understood the backend, the experienced team could successfully integrate the mobile app with it.
Solution
The Challenges
Result
- 30% Increase In Service Request
A full-fledged portal provided an ease in requesting for the service
- 70% Reduction in Errors
An automation resulted in a huge reduction in service errors
- Improved Customer Feedback Mechanism
A mobility solution provided a medium to provide feedback for the services
- 7% Increase In Property Purchase
Post-purchase services portal became an important factor in a property purchase
Product Screens
Client Testimonials
Since Brainvire Infotech successfully published the app to both Google Play and the App Store, they've been watching new downloads come through. Several customers have already utilized its valuable services in the two weeks since it launched. The team of talented developers offers competitive costs.
