Brainvire developed a state-of-the-art ticketing system to raise customer tickets and ensure timely completion.
The client mainly focuses on leasing, sales, property consultancy, and lifestyle management services for retail, commercial, residential, hospitality, education, and healthcare sectors.
Chintan Shah, CEO of Brainvire, stated, “a brand needs a futuristic vision combined with intuitive technology to meet user expectations. Our client had the foresight of niche user services, and our Brainers provided the much-needed technological assistance. This combination helped them seek users, provide an exceptional experience, and gain business momentum.”
They wanted a trustworthy and technologically advanced solution to accept and process customer requests for varied services. Soon they got in touch with Brainvire, and our team recommended a web app to meet their requirements.
Our Brainers crafted a web app allowing users to raise tickets for all their concerns. The app makes it convenient to address the request and further process it. The Admin then accepts the request and assigns it to the concerned person.
This ensures that the request is acknowledged, accepted, and worked upon at the earliest. In addition, we have integrated the app with Power BI to acquire real-time updates on all tickets. This way, the client can maintain properties and meet user requirements at the right time.
The Power BI dashboard offers comprehensive reports and details to the brand. They are well aware of dynamic requests. Simultaneously, they have a better idea of different users and the types of requests they raise. This information helps the client better understand the audience and different kinds of requests across other regions.
These reports further assist the client in designing the right approach to meet user requests. In addition, the client can customize services based on data accumulated through the engaging dashboard. This way, the client cannot depend on a standard process and can customize it as per user request.
This customization ensures that users’ requests are met in the best possible manner and are not left unattended. In addition, customization assures that the client values its users and puts its best foot forward to offer unmatched services.
Simultaneously, the quick and accurate reports restrict the client from repeating past errors and eventually improve the overall user experience with advanced technological solutions.
About Brainvire
Brainvire is one of the world’s fastest-growing IT consulting firms, with a mission to create a difference in society through technology. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc., for diverse industry verticals while keeping customer satisfaction as its top priority. Over the past 20 years, Brainvire has built exceptional IT services and consulting team of more than 1500 people and served more than 2000 customers across the world.
Brainvire is a proud Odoo Gold Partner, Adobe Commerce Partner, Magento Partner, Microsoft Gold Partner, Salesforce Partner, SAP Gold Partner, and AWS Partner. It has earned many accolades such as Company of the Year, Top IT Services Firm, Top Mobile App Developers, and Best eCommerce Development Company, Inc 5000, The Dallas 100 Entrepreneur Award, Deloitte Fast 500, Silicon Valley Business Journal: Fastest Growing American Company, and Great Place to Work by various prestigious platforms.
