Single Platform for Customer Complaints and Feedback
The application addresses customer queries and complaints raised from multiple platforms like toll-free helplines, chat widgets, email, social media platforms, and even store walk-ins.
Fully Customized SaaS Platform
Clients can subscribe to customized modules as per their business requirements. The application allows data integration with multiple databases and server rentals and has hosting capabilities with a centralized Super Admin module to manage everything.
Robust Interactive System Linked to Entire Business Value Chain
Cross-departmental integration helps to manage the customer feedback response in a more optimized and systematic fashion. The app can deal with customer queries and complaints across multiple locations. Users can reduce ticket resolution timelines by assigning tickets to customers’ nearest service centers.
Single Platform for All Customer Information
Customer care reps can retrieve all customer data including purchase history, billing history, customer care contact history, customer value to the client, and customer loyalty program management.