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.Net Core Based Multi-tenant CRM Ticketing Platform To Enrich Customer Experience For 100+ Retail Chains

.Net Core Based Multi-tenant CRM Ticketing Platform To Enrich Customer Experience For 100+ Retail Chains

Tech Stack

  • .Net core
    .Net core
  • Azure cloud
    Azure cloud
  • elasticsearch
    elasticsearch
  • MongoDB
    MongoDB
  • NodeJS
    NodeJS
  • ReactJs
    ReactJs
  • SAAS
    SAAS

About Client

The client is one of the few companies in the market whose core business idea is to enhance the customer experience of avid shoppers. It is a leading loyalty program outsourcing partner for leading retail chains and caters to multiple segments and locations. The company currently serves more than 100 known retailers across USA and has also partnered with multiple POS products to manage its customer loyalty database.

About Product

The product requirement was to create a SaaS-based CRM platform to manage customer service tickets raised by customers of different retail entities from multiple input mediums. The ideation of the product is unique as it requires collaborative customer data across multiple business entities that have a large customer base. The powerful, open source .NET core web development is well-equipped with the latest features to enhance the customer service experience of millions of end-users.

Product Banner
before

The Challenges

before-ring
Data Volume

Being a customer loyalty management marketplace, the application is used by multiple companies and user.

Data Volume
The application is optimized with a complex queuing algorithm with Multitenant Architecture, which manages the continuous traffic of tickets to intelligently assign the tickets to relevant customer service agents

Solution

The Challenges

Data Volume
Being a customer loyalty management marketplace, the application is used by multiple companies and user.

The application is optimized with a complex queuing algorithm with Multitenant Architecture, which manages the continuous traffic of tickets to intelligently assign the tickets to relevant customer service agents

Data Volume

Result

  • Single Platform for Customer Complaints and Feedback

    The application addresses customer queries and complaints raised from multiple platforms like toll-free helplines, chat widgets, email, social media platforms, and even store walk-ins.

  • Fully Customized SaaS Platform

    Clients can subscribe to customized modules as per their business requirements. The application allows data integration with multiple databases and server rentals and has hosting capabilities with a centralized Super Admin module to manage everything.

  • Robust Interactive System Linked to Entire Business Value Chain

    Cross-departmental integration helps to manage the customer feedback response in a more optimized and systematic fashion. The app can deal with customer queries and complaints across multiple locations. Users can reduce ticket resolution timelines by assigning tickets to customers’ nearest service centers.

  • Single Platform for All Customer Information

    Customer care reps can retrieve all customer data including purchase history, billing history, customer care contact history, customer value to the client, and customer loyalty program management.

Product Screens

web-item
web-item

Client Testimonials

Tejas Kadakia
Over time, we developed interpersonal relationships and considered them part of our team. I was impressed with the work we were able to produce with them.
Tejas Kadakia
Founder - Easyrewardz
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