Digital Transformation Restructures Supply Chain Management for a Cyber-Security Hub in the Middle East
About
A major cybersecurity enterprise in the Middle East has gained a global presence. They are associated with the well-known Spectrami Group for all the good reasons. As a value-added distributor of cyber-security services, they offer elite services to their clientele. The client concentrates on offering comprehensive solutions to businesses and customers.
Project Highlights
Our developers offered a comprehensive digital transformation platform that can streamline supply chain management. We collaborated with reliable messaging platforms so that all parties can enable smooth communication, increase operational efficiency and productivity and provide a consumer-styled e-commerce platform experience. We introduced advanced features such as automatic lead assignment, rebates, incentives based on loyalty points and its redemptions, separate vendor portals, shipping integration, renewal of subscription-based on products, managed fixed cost, and timesheet based services for product installations and demos. It helped the channel partners to scale up their operations and enable them to offer better deals to their customers.
The Challenges
- User-specific access:The client wanted to offer system access based on the user and reseller roles.
- Efficient management of sales reps’ activities:The client faced several hindrances to manage sales reps and reseller activities.
- Integration with Collaborative platforms:Users have the additional feature to bifurcate chats as general and opportunity-specific. They also wanted to incorporate order management and processing in real-time.
- Virtual Customer and Vendor-Specific Solution:The client wanted to find a way to showcase their technology working with a virtual customer environment integrated with other products.
Tech Stack
Android
IOS
Odoo
Result
Reporting and Role Visibility
The customized dashboards gave more data visibility as per specific user roles to all business aspects of sales, invoices, payments, and reports.Set clear eligibility criteria
The customized logic in the Odoo helps set tailored eligibility criteria for reseller rebates, sales reps incentives, and the client’s commissions.Continuous Communication
The smart and intuitive integration with collaborative platforms helped ease communication among different parties and improved user engagement.Benefit the Sales team
The system introduced automation in lead assignment to a salesperson based on the salesperson's skill set and entitled product range for sale under the geographical area assigned. The transaction cost reduced with improved efficiency resulting in more profitability.
