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WooCommerce-SuiteCRM Integration Eased Ecommerce Operations for an Australian Carbon Management Service Provider

28 September, 2020 Dallas, USA

The client is one of the oldest promoters of carbon neutrality. Since 2002, they have strived to educate and spread awareness so that companies in Australia can take steps to become carbon neutral to reduce carbon pollution on the planet.

The client wanted WooCommerce to SuiteCRM integration. They wanted to store and manage all data related to products, customers, and orders into SuiteCRM for their after-sales service.

One of the challenges faced by Brainvire’s team is to sync orders from WooCommerce in the CRM Invoice module along with data on the product line items. This issue was resolved by creating and mapping WooCommerce order data with the CRM invoice module with customization.

Another difficulty was syncing real-time customer data from the CRM to WooCommerce and vice-versa. Brainvire’s team made this possible by real-time order and customer data syncing from WooCommerce to CRM and manage the complex relationship.

The client also wanted de-duplication of the organization and customers’ data. We managed to sync up appropriate accounts or contacts in the CRM with deduplication logic in the relationship tables.

Brainvire’s integration between WooCommerce and SuiteCRM allows the client’s accounting and sales teams to have a complete overview of their business, customers, and orders from their WooCommerce system in the SuiteCRM system.

“In the digitized world, ecommerce and CRM go hand-in-hand. Managing data through CRM software like SuiteCRM can make it easy for merchants and sellers to provide the best customer service. Moreover, it improves administrative efficiency and delivery. Integrating your ecommerce store with a CRM can take your online business to the next level,” said Mr. Chintan Shah, CEO of Brainvire Infotech.

Some of the features of the WooCommerce-SuiteCRM integration are no more duplicate entries of products, customers, and orders. It manages the category and attributes master of WooCommerce in CRM. Merchants can take direct orders from WooCommerce and import it to the CRM. It also processes customer orders and its status within SuiteCRM due to integration with WooCommerce.

About Brainvire

Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.

It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.

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