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/ Case Study · Real Estate

Software to Keep Workflow Management Smooth. Every Task, in a Clean Flow.

/ The engagement

A Web and Mobile System for Facility and Workflow Management.

A well-known Middle East real estate developer, listed on the Dubai Financial Market and connected to over 36 international markets, wanted to serve its Serbian buyers after move-in. Brainvire built a.Net web app and mobile apps for eServices, with a load balancer for quick response, an internal management tool for structured work assignment, FTP-backed storage, and multilingual, multi-currency support.

.Net Web & MobileLoad BalancerWork AssignmentMultilingual
36+Markets connected
Load-BalancedQuick response
Serbian + EnglishMultilingual
Multi-CurrencyLocal gateway

/ About the client

Middle East Real Estate Developer

The client is a well-known Middle Eastern real estate development firm with a substantial presence in Gulf nations, Africa, and Eastern Europe. Listed on the Dubai Financial Market and connected to over 36 international markets, it wanted to assist its Serbian property buyers after ownership.

Brainvire crafted facility management software for eServices after a customer moves into the property. The team delivered mobile apps and a.Net web application for varied home service bookings, with service providers, automated invoice and payment, and multilingual, multi-currency support behind a local payment gateway.

/ The approach

Design, architecture, and features, shipped as one program.

/01Response

No slow logins

Simultaneous logins could not slow the app, so the team added a load balancer that distributes traffic across availability zones and targets for steady accessibility.

/02Management

Work assigned cleanly

Internal management of agent targets and staff was a problem, so the team built an internal management tool for a structured assignment flow with timely reporting.

/03Storage

Files found fast

Storing and searching video and image files was hard, so the team used FTP to store files across servers and connect them to different applications for quick recovery.

/04Communication

Uninterrupted chat

Users needed smooth communication, so the team used a plug-in eased with NLP and a sequence-to-sequence model for better interaction.

/ What stood in the way

Four problems, solved without a maintenance window.

Select a challenge to see how it shaped the build.

/01 A quick response rate
/02 A workflow management tool
/03 Quick data storage and recovery
/04 Smooth communication

A quick response rate

The client did not want users to face a slow app or website when they logged in simultaneously. We implemented a load balancer that gives clients a single point of contact and distributes traffic across availability zones and targets, boosting accessibility.

A workflow management tool

Proper internal management of agent targets and the associated staff was a problem for the client. The web-based app we built carries an advanced internal management tool that structures the assignment of work and supports timely reporting every time.

Quick data storage and recovery

Managing, storing, and searching video and image files was challenging. We used the FTP method to store files quickly across multiple servers, connect them to different applications, and find them easily when needed.

Smooth communication

The client wanted an interface that allows uninterrupted communication among users. We used a plug-in eased with algorithms like NLP and a sequence-to-sequence model for better communication.

/ Product screens

The delivered experience.

The interface people actually use.

Middle East Real Estate Developer delivered interface, screen 1/01Home
Middle East Real Estate Developer delivered interface, screen 2/02Services
Middle East Real Estate Developer delivered interface, screen 3/03Service List
Middle East Real Estate Developer delivered interface, screen 4/04Web App
Middle East Real Estate Developer delivered interface, screen 5/05Microsoft
Middle East Real Estate Developer delivered interface, screen 6/06ASP.Net
Middle East Real Estate Developer delivered interface, screen 7/07Enterprise
Middle East Real Estate Developer delivered interface, screen 8/08eService
Middle East Real Estate Developer delivered interface, screen 9/09Web
Middle East Real Estate Developer delivered interface, screen 10/10Config

/ The results

What changed, in numbers.

Balanced Traffic distribution Even traffic distribution prevents overload failures and improves performance across the application and databases.
Automated Issue tracking The tool streamlines task assignment, issue creation, and issue tracking.
Reliable Data management Processes and policies minimize errors and build trust in the data used to make decisions.
AI-Driven Communication NLP costs less than human staff and answers user queries quickly and accurately.

/ Next step

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