Diamond Merchant
Streamlined Odoo ERP Solution to Enhance User Experience for a Diamond Merchant
About Project
Our client is a leading provider of designer diamonds and custom-made rings online. The client offers various engagement rings suitable for different styles and settings. They have been positioned as Internet Retailer’s top 1000 and 50 fastest growing eCommerce companies.
Diamond Industry
BusinessNorth America
Location
Business Goal
The client required an effective ERP solution to improve customer engagement. Therefore, we worked on a streamlined solution to enhance user engagement and experience in accordance with the client’s needs. We automated manual services, thereby smoothening processes.
UI/UX Enhancement
Key Challenges
Order Modification Delima
Once orders are placed on the platform, they cannot be altered, creating challenges when modifying them.
Payment Methods
Regarding transactions, the client’s existing sysdtem didn’t have the feature to allow split transactions.
Customer Engagement
Customer engagement was not as expected due to the less user-friendliness of the platform.
Manual Processing
The processes were fueled via manual labor, further hampered performance and slowed down efficient functioning.
Our Solutions
Seamless Order Modification
We empowered users to rectify and modify their orders after completing the transaction. This feature ensures greater flexibility and customer satisfaction by allowing corrections or changes without the hassle of canceling and reordering. Whether updating shipping details or changing ring sizes, this functionality enhances the customer experience.
Streamlined A Simplified Payment Solution
We’ve introduced a sophisticated payment feature that allows customers to split their payments between cash and card, catering to diverse customer needs and preferences. This enhanced flexibility makes the checkout process more convenient, offering multiple payment options in a single transaction. By doing so, we’ve improved the user experience and increased conversions.
Implemented 50 API Integrations
We integrated a comprehensive suite of 50 APIs with the client’s platform, significantly enhancing its functionality and user engagement. These APIs facilitated seamless data flow and communication between various system components, providing users with real-time updates and comprehensive product information. This resulted in a more efficient and responsive platform.
Enabled Automation To Eliminate Manual Tasks
Our team has introduced a fully automated system, eliminating the need for manual labor and significantly increasing operational efficiency. This automation includes order processing, inventory management, and customer notifications, reducing errors and accelerating workflow. We’ve boosted productivity and allowed the client to focus on more strategic tasks.
Our Approach
Our team of experts provided omnichannel ERP service, increasing customer participation and enhancing the overall customer experience.
Modification
Split-payment
API
Automation
Technology Stack
Front-end Tech
CSS 3
HTML
Back-end Tech
CSS 3
HTML
eCommerce Platform
CSS 3
HTML
Cloud
CSS 3
HTML
ERP
CSS 3
HTML
Framework
CSS 3
HTML
Database
CSS 3
HTML
Accounting
CSS 3
HTML
Payment
CSS 3
HTML
Key Achievements
Seamless User-Experience
Our experts enhanced the user experience of the platform by increasing customer engagement.Introduced Automation
By eliminating manual labor, we streamlined smooth automation into the platform.API Integration
With an integrated API, the customers can view complete information about the product and place orders.Enhanced the Performance
We enabled a smooth transition to Odoo ERP, further enabling increased automation.
What Our Client Says
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