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CRM Implementation To Manage Multidivisional Enterprise Processes

CRM Implementation To Manage Multidivisional Enterprise Processes

Tech Stack

  • AJAX
    AJAX
  • HTML5
    HTML5
  • jQuery
    jQuery
  • Magento Community
    Magento Community
  • PHP 5
    PHP 5

About Client

The client is a UAE - based multidivisional conglomerate with 27 companies. The group has a range of diverse product and business interests that predominantly include retail, construction, industrial and joint ventures with an active presence throughout the globe.

About Product

For a better management of business processes and streamlined the operations, the client wanted to implement CRM to manage two different business ventures that involve commercial furnishing solution provider as well as leading appliances and accessories store. The solution facilitated sales process, quote process, and project management with respect to specific business requirement linked to any of the two entities. CRM focuses on current and potential customers by various procedures, strategies, and analysis. It ultimately focuses on business growth by establishing a robust customer base and customer retention strategy.

Product Banner
before

The Challenges

before-ring
Effectual Management of Two Different Ventures

The client wanted to manage two entirely different segments with respectively different vendors, departments, and processes. Through the single platform, it was tough to segregate and manage two different user groups.

Effectual Management of Two Different Ventures
To address this challenge, our team created one universal module that further divided into two other entity-specific modules. The team resulted in developing of separate departments and user groups. Each user groups carried set of roles assigned to them. The structure allows managing any kind of requirements to be handled in respective sub-organizations for users.

Solution

The Challenges

Effectual Management of Two Different Ventures
The client wanted to manage two entirely different segments with respectively different vendors, departments, and processes. Through the single platform, it was tough to segregate and manage two different user groups.

To address this challenge, our team created one universal module that further divided into two other entity-specific modules. The team resulted in developing of separate departments and user groups. Each user groups carried set of roles assigned to them. The structure allows managing any kind of requirements to be handled in respective sub-organizations for users.

Effectual Management of Two Different Ventures

Result

  • Separated Business Module Managed by Single Platform

    With the modular approach, distinguish, and accurate modules of two different business segments are efficiently managed through a single platform.

  • Streamlined Business Processes

    Due to efficient CRM implementation, all transactions, requirements, and customer interactions are managed well.

  • Efficient Order Automation

    Tracking of end-to-end order processing and automated task resulted in increased order and sales

  • Amplified Revenue Generation

    With an identification of prospective customers and simplified business processes, business opportunities have increased and thereby improved ROI.

Product Screens

web-item
web-item

Client Testimonials

Mr. Debasis Panda
The CRM integration was successful, and 3 entities are currently using it. Brainvire's team is friendly and able to provide worthwhile suggestions due to experience, and their project management is straightforward. Overall, their planning and execution are impeccable.
Mr. Debasis Panda
Group IT Manager - Easag
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