CRM Implementation To Manage Multidivisional Enterprise Processes
Tech Stack
- AJAX
- HTML5
- jQuery
- Magento Community
- PHP
About Client
The client is a UAE - based multidivisional conglomerate with 27 companies. The group has a range of diverse product and business interests that predominantly include retail, construction, industrial and joint ventures with an active presence throughout the globe.
About Product
For a better management of business processes and streamlined the operations, the client wanted to implement CRM to manage two different business ventures that involve commercial furnishing solution provider as well as leading appliances and accessories store. The solution facilitated sales process, quote process, and project management with respect to specific business requirement linked to any of the two entities. CRM focuses on current and potential customers by various procedures, strategies, and analysis. It ultimately focuses on business growth by establishing a robust customer base and customer retention strategy.
Effectual Management of Two Different Ventures
The client wanted to manage two entirely different segments with respectively different vendors, departments, and processes. Through the single platform, it was tough to segregate and manage two different user groups.
To address this challenge, our team created one universal module that further divided into two other entity-specific modules. The team resulted in developing of separate departments and user groups. Each user groups carried set of roles assigned to them. The structure allows managing any kind of requirements to be handled in respective sub-organizations for users.
Solution
The Challenges
Result
- Separated Business Module Managed by Single PlatformWith the modular approach, distinguish, and accurate modules of two different business segments are efficiently managed through a single platform.
- Streamlined Business ProcessesDue to efficient CRM implementation, all transactions, requirements, and customer interactions are managed well.
- Efficient Order AutomationTracking of end-to-end order processing and automated task resulted in increased order and sales
- Amplified Revenue GenerationWith an identification of prospective customers and simplified business processes, business opportunities have increased and thereby improved ROI.
Product Screens
Client Testimonials
The CRM integration was successful, and 3 entities are currently using it. Brainvire's team is friendly and able to provide worthwhile suggestions due to experience, and their project management is straightforward. Overall, their planning and execution are impeccable.
Mr. Debasis Panda
Group IT Manager - EasagPowered by Clutch
224 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
