Transforming Food Delivery Customer Service for Top US Cookie Retailer

Transforming Food Delivery Customer Service for Top US Cookie Retailer

Tech Stack

  • Android
  • Google Map
  • IOS
  • Mapbox
  • PHP
  • React Native

About Client

Insomnia Cookies, established in 2003 by Seth Berkowitz while he was a University of Pennsylvania student, is a thriving late-night dessert delivery and retail venture. Originating from a dorm room, it sought to fulfill late-night sweet cravings through warm, delectable treats. Since its inception, it has evolved into a nationwide sensation boasting 200+ stores and a varied menu that includes popular options like the Red Velvet cookie and vegan choices. Insomnia Cookies has revolutionized late-night food service and remains a source of delight for night owls and cookie enthusiasts across the US.

About Product

Their goal was to have Brainvire create a custom mobile app for its delivery agents to streamline and improve the whole order fulfilment procedure. As a result, users can order the freshest, most innovative tastes delivered straight to their doorstep. We took care of their inventory, point-of-sale (POS), buy, and sales management using our bespoke Odoo ERP systems and our experienced team's assistance. The eCommerce connection's streamlined shipping process also contributed to the company's success in winning over repeat consumers.
Product Banner
The app helps customers to order their favorite food pack at their fingertips and track it on a live map.
before

The Challenges

before-ring
Snag In Upgrading Technology:

It was a challenge they had to face and conquer to upgrade their technology stack.

Snag In Upgrading Technology:
Our experts built an Odoo ERP-powered eCommerce platform with bespoke features using the Core PHP framework to provide our clients access to cutting-edge tools. We have taken care of the backend solution by integrating the Inventory, POS, Purchases, and Sales modules. In addition, our bespoke native app will allow them to provide the most seamless delivery service possible by coordinating all of their operations in one central location.

Solution

The Challenges

Snag In Upgrading Technology:
It was a challenge they had to face and conquer to upgrade their technology stack.

Our experts built an Odoo ERP-powered eCommerce platform with bespoke features using the Core PHP framework to provide our clients access to cutting-edge tools. We have taken care of the backend solution by integrating the Inventory, POS, Purchases, and Sales modules. In addition, our bespoke native app will allow them to provide the most seamless delivery service possible by coordinating all of their operations in one central location.

Snag In Upgrading Technology:

Result

  • The Happiness Of The Buyers
    As a result of our efforts to improve the user experience, we've received over 30,000 ratings, with an average of 4.8 stars.
  • 37% Improvement In The Store's Operational Efficiency
    Their well-run shop has optimized results, including customer satisfaction, public perception, and revenue.
  • 12% Reduction in Shipping Time
    The benefits of optimized delivery management were decreased carrying costs, simpler procedures, and increased productivity.
  • Managing Over 20000 Daily Orders
    Odoo ERP made it simple to process 20,000+ orders per day. In addition, the enhanced website performance boosted sales orders, which helped to generate more daily orders, with an average order value of $13 to $15.

Product Screens

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Client Testimonials

Uttam Soni
quote icon
Brainvire Infotech Inc has provided an expanse of expertise to transform and modernize the client's technology stack. They consistently deliver under strict time constraints and make the transaction seamless by offering a fixed rate of work. All in all, they're a great partner to have.
Uttam Soni
CTO - Insomnia Cookies
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215 Reviews

Brainvire Infotech Inc has provided an expanse of expertise to transform and modernize the client’s technology stack. They consistently deliver under strict time constraints and make the transaction seamless by offering a fixed rate of work. All in all, they’re a great partner to have.

Uttam Soni
CTO - Insomnia Cookies
5
4 years ago