Insomnia Cookies
Enhanced Insomnia Cookies' Delivery Service with Mobile App Optimization
About Project
Insomnia Cookies is a well-known late-night cookie delivery service founded in 2003 by Seth Berkowitz. It originated from a dorm room idea at the University of Pennsylvania. It specializes in delivering warm, freshly baked cookies to customers’ doors during late hours, satisfying sweet cravings across various locations.
Cookies' Delivery Service
BusniessNorth America
Location
Business Goal
The goal was to create compelling content for the mobile app, enriching delivery operations with enhanced order management, navigation, and real-time communication. Features like verification, user-friendly design, and training support would prioritize customer satisfaction for efficient and reliable service.
Project Highlights
- UI/UX Optimization
- Updates in Android and iOS App
- End-to-end Data Encryption
- 3rd-party Tools Integration
- Azure Cloud Services
Enhanced UI/UX Experience
Key Challenges
Security-Efficiency Balance
It was challenging to balance data security and operational efficiency for customer trust.
Order Management
Inefficient order management hindered operational effectiveness and customer satisfaction.
Feedback and Analysis
Limited feedback mechanisms affected comprehensive data analysis for improvement.
Delivery Tracking
The client wanted real-time tracking and delivery time information.
Our Solutions
Secure Driver App with End-to-End Encryption
Our driver app integrated end-to-end encryption, addressing data security challenges by safeguarding customer data like signatures and photos. This ensured confidentiality during transmission and storage, meeting data regulations, and enhancing customer trust through robust protection measures.
Efficient Order Management Solution
Our solution optimized order management through app enhancements. It automated order assignment based on driver proximity, offered real-time updates, and provided an intuitive dashboard for seamless order tracking and management, streamlining the entire process for efficiency and customer satisfaction.
Driver Feedback System to Enhance Service Quality
We provided an integrated feedback system in our driver app to address feedback underutilization. Drivers could easily report issues, share suggestions, and rate deliveries. We collected and analyzed this feedback for iterative app and service improvements, ensuring continual enhancement.
Live Map Enhances Delivery Experience
We implemented a live map feature in the app, giving customers real-time updates on their delivery location and estimated arrival time. This enhancement significantly improved the overall delivery experience.
Our Approach
Our team of experts successfully executed these strategies to achieve the website’s intended objectives.
Customization
Integration
Feedback
Security
Technology Stack
Front-end Tech
React Native
Back-end Tech
React Native
Mobile App
React Native
Cloud
React Native
Third-party
React Native
Project Management
React Native
Key Results
Data Security Enhancement
Improved data security bolstered trust, compliance, and reputationEfficient Order Processing
Efficient order processing improved delivery, reduced delays, and boosted customer satisfaction.Feedback Implementation
Feedback boosted service quality, met expectations, and satisfied both customers and drivers.Enhanced Delivery Experience
Real-time tracking increased satisfaction, cut inquiries, and boosted trust and competitiveness.
