Leading Rewards Company Confirms Quality Leads with Integrated CRM Tool

Leading Rewards Company Confirms Quality Leads with Integrated CRM Tool

Tech Stack

  • .Net core
  • Azure cloud
  • DevOPS
  • elasticsearch
  • MySQL
  • Ocelot API Gateway
  • RabbitMQ

About Client

The company is Asia-Pacific’s largest loyalty program manager. They have a wide array spread above 125 clients. Alongside, they work for over 10,000 stores across the region. They approached Brainvire to streamline their leads with retail store development and yield productive outputs from them.

About Product

The client has multiple sources channeled to its system and hence wanted an effective solution to filter them. Our developers integrated their system with the latest CRM tool that analyzes, qualifies, and nurtures quality leads. With this integration, the company now has a systematic lead management process and this has increased customer engagement.
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before

The Challenges

before-ring
Java-based application:

The company realized the need for a robust and speedy application.

Java-based application:
We understood the concerns of the company and recommended the switch to an open-source technology such as dot net core and elastic search. This resulted in an increase of over 5,000 users within no time. Alongside, the implementation of ChatBot improved customer chat interactions.

Solution

The Challenges

Java-based application:
The company realized the need for a robust and speedy application.

We understood the concerns of the company and recommended the switch to an open-source technology such as dot net core and elastic search. This resulted in an increase of over 5,000 users within no time. Alongside, the implementation of ChatBot improved customer chat interactions.

Java-based application:

Result

  • Real-time notifications
    We proposed the implementation of automated notifications so that the company obtains real-time notification updates.
  • Better customer engagement
    Automated notifications and quick follow-ups together increased customer engagement for the loyalty points provider.
  • Increased loyalty points
    A surge in customer engagement boosted the ratio of loyalty points for the company.
  • Improved lead management
    The advanced CRM tool integration segregated quality leads from the pile and hence the company witnessed improved lead management.

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Client Testimonials

Patricia Walters
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They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLC
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They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
5
3 years ago
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