Leading Rewards Company Confirms Quality Leads with Integrated CRM Tool
Tech Stack
- .Net core
- Azure cloud
- DevOPS
- elasticsearch
- MySQL
- Ocelot API Gateway
- RabbitMQ
About Client
The company is Asia-Pacific’s largest loyalty program manager. They have a wide array spread above 125 clients. Alongside, they work for over 10,000 stores across the region. They approached Brainvire to streamline their leads with retail store development and yield productive outputs from them.
About Product
The client has multiple sources channeled to its system and hence wanted an effective solution to filter them. Our developers integrated their system with the latest CRM tool that analyzes, qualifies, and nurtures quality leads. With this integration, the company now has a systematic lead management process and this has increased customer engagement.
Java-based application:
The company realized the need for a robust and speedy application.
We understood the concerns of the company and recommended the switch to an open-source technology such as dot net core and elastic search. This resulted in an increase of over 5,000 users within no time. Alongside, the implementation of ChatBot improved customer chat interactions.
Solution
The Challenges
Result
- Real-time notificationsWe proposed the implementation of automated notifications so that the company obtains real-time notification updates.
- Better customer engagementAutomated notifications and quick follow-ups together increased customer engagement for the loyalty points provider.
- Increased loyalty pointsA surge in customer engagement boosted the ratio of loyalty points for the company.
- Improved lead managementThe advanced CRM tool integration segregated quality leads from the pile and hence the company witnessed improved lead management.
Product Screens
Client Testimonials
They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLCPowered by Clutch
224 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
