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Improved Customer Services For A Food Ordering App

Brainvire - Improve customer service for food app

About Client

The client is based in the US and is a prominent retailer of fresh-baked delicacies. Running business over 100 locations, the client started business in 2003 from a college dorm. Their growth is an outcome of supreme quality products and customer-centricity.

About Product

The client vouched for Brainvire’s specialists to acquire a customer-friendly app and website. Brainvire’s experts developed a seamless app and website that allowed consumers to enjoy easy registration, trace store locations in the vicinity, select delivery options, track orders, easy and secure checkout, and loyalty and gift cards.

How we did it ?


A chance to win rewards

Customers now have the facility to earn reward points and enjoy perks of them. These points can be utilized to place future orders.

On-demand delivery option

Customers have the advantage to get their food delivered or pick it themselves as per their choice. Customers no longer have a single option. They can simply pick-up their delivery if on the way. They can also opt for home delivery.

Improved checkout process:

Customers no longer have to follow a lengthy and boring route for checkout and payment. Instead, they can quickly select their preferences and a single click will lead them to checkout and payment page. The developers have designed a secure payment in the app and website so that customers don’t have to worry about it while making online transactions. The new app and website also allow customers to view store locations and their working hours.

Real-time order updates

Consumers no longer have to aimlessly wait for their delivery. Instead, customers will have precise knowledge of their order delivery. Developers have implemented real-time order updates to track live activities.

Client Testimonials

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