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Improved Customer Services For A Food Ordering App

Improved Customer Services For A Food Ordering App

Tech Stack

  • Angular
    Angular
  • Google Map
    Google Map
  • ionic
    ionic
  • Push Notification
    Push Notification

About Client

The client is based in the US and is a prominent retailer of fresh-baked delicacies. Running business over 100 locations, the client started business in 2003 from a college dorm. Their growth is an outcome of supreme quality products and customer-centricity.

About Product

The client vouched for Brainvire’s specialists to acquire a customer-friendly app and website. Brainvire’s experts developed a seamless app and website that allowed consumers to enjoy easy registration, trace store locations in the vicinity, select delivery options, track orders, easy and secure checkout, and loyalty and gift cards.

before

The Challenges

before-ring
Customer’s Order History and Loyalty Rewards

The app and website earlier failed to offer rewards to the users.

Customer’s Order History and Loyalty Rewards
The customer’s order history facility enabled Brainvire’s experts implemented the loyalty and gift card facility to enhance user potential

Solution

The Challenges

Customer’s Order History and Loyalty Rewards
The app and website earlier failed to offer rewards to the users.

The customer’s order history facility enabled Brainvire’s experts implemented the loyalty and gift card facility to enhance user potential

Customer’s Order History and Loyalty Rewards

Result

  • A chance to win rewards

    Customers now have the facility to earn reward points and enjoy perks of them. These points can be utilized to place future orders.

  • Improved checkout process

    Customers no longer have to follow a lengthy and boring route for checkout and payment. Instead, they can quickly select their preferences and a single click will lead them to checkout and payment page. The developers have designed a secure payment in the app and website so that customers don’t have to worry about it while making online transactions. The new app and website also allow customers to view store locations and their working hours.

  • On-demand delivery option

    Customers have the advantage to get their food delivered or pick it themselves as per their choice. Customers no longer have a single option. They can simply pick-up their delivery if on the way. They can also opt for home delivery.

  • Real-time order updates

    Consumers no longer have to aimlessly wait for their delivery. Instead, customers will have precise knowledge of their order delivery. Developers have implemented real-time order updates to track live activities.

Client Testimonials

Mike Luhtanen
I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.
Mike Luhtanen
Founder - Creative LLC
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