About

This giant business unit has been offering NextGen telecommunication solutions to their customers over years. The company is and always will have a remarkable stance in the telecom marketplace with wholesale origination, comprehensive carrier services, and many more to offer. They approached Brainvire for an advanced solution.

Project Highlights

We offered tailored CRM and Cloud integration services to the telecom market leader in the USA. Our team carried out an in-depth analysis of their existing complex system and proposed a unified solution. It allows the client to obtain access to multiple systems from a single destination. With this advanced Cloud solution, the client can obtain real-time information about their organization, hassle-free.

The Challenges

  • Introduced NextGen Cloud solution:
    The telecom giant found hindrances to offer unique services and stay ahead of the competition.
  • Understanding the existing system:
    The existing system involved several complexities. Internal and external teams had restricted communication.
  • Introducing VOIP-related services:
    Our team and the client uniformly recognized the need for VOIP services to engage with customers.
  • Smooth integration of multiple systems:
    The client had to dodge across systems to accomplish different business operations.

Tech Stack

  • Tech stack related technology logos

    MySQL

  • Tech stack related technology logos

    PHP

  • Tech stack related technology logos

    SuiteCRM

Result

  • Transparent Communication

    System integration and the advanced Cloud solution enabled clear and quick communication internally as well externally.
  • Single Platform

    The client had to tap across different systems to complete business activities. However, we developed a single platform that assisted the company to overlook all business operations from a single system.
  • Enhanced User Experience

    The advanced and feature-rich VOIP services improved the user experience.
  • Increased Customer Base

    The smart integration and intuitive services attracted more customers resulting in an increased customer base.
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