Tech Stack
- MySQL
- PHP
- SuiteCRM
About Client
This giant business unit has been offering NextGen telecommunication solutions to their customers over years. The company is and always will have a remarkable stance in the telecom marketplace with wholesale origination, comprehensive carrier services, and many more to offer. They approached Brainvire for an advanced solution.
About Product
We offered tailored CRM and Cloud integration services to the telecom market leader in the USA. Our team carried out an in-depth analysis of their existing complex system and proposed a unified solution. It allows the client to obtain access to multiple systems from a single destination. With this advanced Cloud solution, the client can obtain real-time information about their organization, hassle-free.
Introduced NextGen Cloud solution:
The telecom giant found hindrances to offer unique services and stay ahead of the competition.
The thorough analysis of the client’s existing system, helped our team to understand major flaws and rectify them. We integrated tailored CRM and Cloud solutions to transform the client into a market leader.
Solution
The Challenges
Result
- Transparent CommunicationSystem integration and the advanced Cloud solution enabled clear and quick communication internally as well externally.
- Single PlatformThe client had to tap across different systems to complete business activities. However, we developed a single platform that assisted the company to overlook all business operations from a single system.
- Enhanced User ExperienceThe advanced and feature-rich VOIP services improved the user experience.
- Increased Customer BaseThe smart integration and intuitive services attracted more customers resulting in an increased customer base.