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Product launch

Odoo Service Portal Eases Communication Between Technical Experts and Customers

23 December, Dallas, USA

The client is a renowned business enterprise. They have a website where registered technical service experts can speak to customers directly about the issues related to computers and devices. The website serves as a platform that connects non-technical people with technical experts. The client wanted to build a service portal for the same.

One of the challenges faced by the client was upgrading their website. They wanted to migrate their code from the old version of Django to the newest version. Brainvire’s development team migrated the code from Django version 1.8 to Django version 2.2.

The client wanted to add a Paypal integration. Our team fulfilled this requirement successfully by integrating Paypal with the support portal. Customers would be charged on an hourly basis and could pay via Paypal.

A real-time chat feature was another addition made to the portal. This allowed customers to keep track of their service request status and speak to experts directly 24/7.

“Odoo provides an excellent platform for combining customers and businesses. Once again, our Odoo development team has created a portal that helps the client provide top-notch customer service to customers. This support portal will allow customers to seek help for their technical problems from the best tech-savvy individuals,” said Mr. Chintan Shah, CEO of Brainvire Infotech.

Brainvire’s development team also integrated all social media channels to allow easy login or register facility to customers. Users can log in or register using Facebook, Google, and Linkedin.

The chat feature increases customer satisfaction and engagement to a great level. It also boosts visitor traffic to the website. Finally, the Odoo platform provides real-time visibility to customers. They can see the status of their requests, jobs, company ratings, service history, billing, and much more on the portal. The platform allows people to work remotely. This reduces investments in office space significantly.

About Brainvire

Developing solutions with innovation, usability, and efficiency, Brainvire is one of the top IT consulting firms. With over 20 years of experience and more than 800 employee strength, it strives to create a difference in society through technology. Having delivered over 1500 projects to its clientele spread globally, it has endured a 95% customer retention rate. Brainvire offers exclusive consultancy services such as Business Intelligence, Digital Marketing, Cloud ERP, CRM for E-commerce, etc. for diverse industry verticals while keeping customer satisfaction as its top priority.

It has earned many accolades such as ‘Top IT Services Firm 2020’, ‘Top Mobile App Developers 2020’, and ‘Top E-commerce Developers 2020’ by Clutch.

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