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/ Case Study · IT Services
A Web Portal That Resolves Technical Issues for Customers. Experts and Customers, Connected 24/7.
/ The engagement
A Django B2C Portal for On-Demand Tech Help.
The client is a prominent provider of expert technical services that help non-technical customers resolve problems with computers and devices, through a website where customers reach technical personnel for advice. Brainvire built a simple B2C portal on the Python Django framework with a PostgreSQL database, upgraded Django, integrated PayPal, added real-time chat and social login, and gave customers 24/7 access with real-time visibility into their requests.
/ About the client
The client is a prominent business that provides expert services from technical people who help non-technical customers resolve problems related to computers and devices. It runs a website where customers contact technical personnel and seek advice on their issues, and it approached Brainvire to develop a simple Odoo web portal for the same.
Brainvire's web development team built the platform as a simple B2C solution on the Python Django framework with a PostgreSQL database and cloud platform integration. The portal upgrades Django, integrates PayPal and social login, and adds real-time chat, giving customers 24/7 access and real-time visibility into their requests, jobs, ratings, service history, and billing.
/ The approach
Design, architecture, and features, shipped as one program.
Upgraded Django
The stack was dated, so the team upgraded the Django versions to keep the B2C portal current and secure.
Integrated PayPal
Billing had to be simple, so PayPal integration let customers pay for service jobs without friction.
Added real time
Communication was slow, so real-time chat eased contact between non-technical customers and technical experts.
Added social sign-in
Sign-up caused drop-off, so social media login let customers reach the portal in a single tap.
/ What stood in the way
Four problems, solved without a maintenance window.
Select a challenge to see how it shaped the build.
Upgrading the Django versions
The client wanted to upgrade the Django versions. The team moved the B2C portal to the current framework so it stays secure and maintainable.
Integrating PayPal
Integrating PayPal was important for the service. The team added PayPal so customers pay for service jobs directly from the portal.
Real-time chat between users
Real-time chat features eased communication. The team added live chat that connects non-technical customers with technical experts for quick resolution.
Social media login
The client wanted to integrate social media login. The team added social sign-in so customers reach the portal in a single tap without a lengthy sign-up.
/ Product screens
The delivered experience.
The interface people actually use.
/01Portal
/02Request Job
/03Live Chat
/04Job Status
/05Billing
/06Screen 6
/07Screen 7/ The results
What changed, in numbers.
/ Next step
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