Odoo Platform Resolves Technical Issues for Customers
Tech Stack
- Django
- PostgreSQL
- Python
About Client
The client is a prominent business entity that provides expert services from technical people. These experts help non-technical customers resolve problems related to computers and devices. They have a website where customers can contact technical personnel and seek advice on their issues. The client approached Brainvire to develop a simple Odoo web portal for the same.
About Product
Brainvire’s web development team built cloud platform integration, a simple B2C platform using Python Django Framework with PostgreSQL Database.
Upgrade older Django version to new Django version:
The client wanted to upgrade the Django versions.
Brainvire’s development team migrated the code from Django version 1.8 to Django version 2.2. This was because the older version would not get security updates.
Solution
The Challenges
Result
- 24/7 Customer SupportThe platform provides 24/7 customer support to users. They can request service jobs anytime from anywhere.
- Reduced investmentThe portal provides technical services from the website itself. This eliminates the need to maintain an office, thereby reducing extra investments for the company.
- Real-time visibilityThe Odoo platform provides real-time visibility to customers. They can see the status of their requests, jobs, company ratings, service history, and billing among other facets.
- Quick resolution of technical problemsThe platform induces a collaboration between non-technical and technical experts. Non-technical customers can easily get their computer problems solved in a quick span of time.
Product Screens
Client Testimonials
Brainvire transparency helped us to be more confident that they were doing their best engineering work for us at all times. The excellent documentation skills and extensive communication demonstrated by the team has pleased our internal team and provides an important check for the confidence.
Marion Williams
President - Techpal Solutions Inc.Powered by Clutch
224 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
