Automating the Customer Journey with Adobe

Implemented a comprehensive CRM solution with Odoo ERP for automated business processes to reduce manual intervention through an omnichannel system.

Automating the Customer Journey with Adobe
Automating the Customer Journey with Adobe

About Project

Our long-standing partnership with this customer has seen us become their go-to for everything website-related, from integration to development, always working to improve their online presence and market dominance. One shining example is the CRM solution we crafted for them, designed to strengthen the bond with their customers by effectively managing their orders, tailoring them to their preferences, and addressing their needs.

What we did

As a distinguished Adobe solution partner, we were called upon by our client to provide a comprehensive solution for their daily order and inventory management needs while ensuring their accounting system remained up-to-date. Our team seamlessly integrated a powerful CRM solution with their existing website to address these requirements. This innovative integration paved the way for the automation of key business operations, ranging from generating quotes to processing orders, all without the need for manual intervention. The primary objective of this CRM integration was to enhance customer relationships by simplifying transactions, capturing valuable customer insights, and meeting specific customer expectations. The outcome was a business that operated more efficiently and placed a stronger emphasis on customer satisfaction. Our expertise as a distinguished Adobe solution partner allowed us to deliver a solution that not only met our client's needs but also positioned their business as a customer-centric industry leader.

Tech Stack

  • Azure DevOps
    Azure DevOps
  • jQuery
    jQuery
  • Odoo
    Odoo
  • Odoo.sh
    Odoo.sh
  • PostgreSQL
    PostgreSQL
  • SugarCRM
    SugarCRM

Features

Features

01

Inventory Tracking and Synchronization: Inventory tracking and synchronization by creating a bundle and simple products in Odoo and Magento, respectively, and syncing inventory tracking managed in Odoo.

Feature

Highlights

The Brainvire group created customizable and bundled product formats and an algorithm to calculate quotes in the CRM system when a shopping cart is abandoned. This improves sales, stock management, and cart abandonment rates and is supported by specific and individualized email marketing. The system also simplifies quote generation, delivery, and maintenance and has seen growth in item and order synchronization from the marketplace.

Client Testimonials

Patricia Walters
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They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLC
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Clutch
224 Reviews

They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
5
4 years ago