Integrated Jive-based VOIP Improves Efficiency of ...
VOIP based CRM for commerce
About Project
Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. The project includes features such as Inbound-Outbound Calling, Call Recording, and Call Logs.
What we did
CRM for the leading retailer of aftermarket parts liquidator. Integrated VOIP solution so that sales people can do all the calls, incoming and outgoing from the CRM system itself
Data security: The client wanted to maintain data security. Brainvire’s
developers implemented high-level security during authorization.
01
Connected dialer via API: Brainvire’s team integrated the dialer with SuiteCRM
to allow sales reps to make and receive calls directly from the CRM.
02
Improved efficiency: The integrated VOIP calling will improve the efficiency of
the sales team as they will be able to call customers directly from the CRM.
03
Call logs can be stored: The call logs generated by the sales team can be stored
in the CRM to improve the reporting process.
04
Data security: The client wanted to maintain data security. Brainvire’s
developers implemented high-level security during authorization.
01
Connected dialer via API: Brainvire’s team integrated the dialer with SuiteCRM
to allow sales reps to make and receive calls directly from the CRM.
02
Improved efficiency: The integrated VOIP calling will improve the efficiency of
the sales team as they will be able to call customers directly from the CRM.
03
Call logs can be stored: The call logs generated by the sales team can be stored
in the CRM to improve the reporting process.
04
Data security: The client wanted to maintain data security. Brainvire’s
developers implemented high-level security during authorization.
Feature
Highlights
The main idea of the client was to improve the efficiency of the sales team. The click-to-call functionality enables sales reps to make calls directly from the CRM dashboard.
Client Testimonials
I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”