Integrated Jive-based VOIP Improves Efficiency of Sales Team

About Project

Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. The project includes features such as Inbound-Outbound Calling, Call Recording, and Call Logs.

What we did

CRM for the leading retailer of aftermarket parts liquidator. Integrated VOIP solution so that sales people can do all the calls, incoming and outgoing from the CRM system itself

Platform/OS
Web
Category
Marketplace
Case Study
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Tech Stack

SuiteCRM
V1VOIP

Features

01

Connected dialer via API: Brainvire’s team integrated the dialer with SuiteCRM to allow sales reps to make and receive calls directly from the CRM.

Feature

Highlights

The main idea of the client was to improve the efficiency of the sales team. The click-to-call functionality enables sales reps to make calls directly from the CRM dashboard.

Client Testimonials

I would recommend Brainvire to anyone. They’re a very talented group of software engineers. They’ll tackle any challenges and take scope changes in stride. Along with their responsiveness, their team is communicative and dedicated.

Mike Luhtanen

Founder - Creative LLC

Mike LuhtanenFounder, Creative LLC

146 Reviews

They handle all their work with a personal touch, which encourages a continued long-term partnership.Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

4 months ago