Integrated Jive-based VOIP Improves Efficiency of ...
VOIP based CRM for commerce
About Project
Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. The project includes features such as Inbound-Outbound Calling, Call Recording, and Call Logs.
What we did
CRM for the leading retailer of aftermarket parts liquidator. Integrated VOIP solution so that sales people can do all the calls, incoming and outgoing from the CRM system itself
- Platform/OSWeb
- CategoryMarketplace
- Case StudyView Now >
Tech Stack
- SuiteCRM
- V1VOIP
Features
01
Connected dialer via API: Brainvire’s team integrated the dialer with SuiteCRM to allow sales reps to make and receive calls directly from the CRM.
Highlights
The main idea of the client was to improve the efficiency of the sales team. The click-to-call functionality enables sales reps to make calls directly from the CRM dashboard.
Client Testimonials
They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLCPowered by Clutch
215 Reviews
“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
