Integrated Jive-based VOIP Improves Efficiency of Sales Team
About Project
Brainvire’s development team implemented a Jive-based VOIP integration in the client’s CRM so that sales reps can directly call customers from the CRM. The project includes features such as Inbound-Outbound Calling, Call Recording, and Call Logs.
Web
Platform/OSMarketplace
Category
Brief
CRM for the leading retailer of aftermarket parts liquidator. Integrated VOIP solution so that sales people can do all the calls, incoming and outgoing from the CRM system itself
Highlights
The main idea of the client was to improve the efficiency of the sales team. The click-to-call functionality enables sales reps to make calls directly from the CRM dashboard.
Case StudyFeatures
Connected dialer via API: Brainvire’s team integrated the dialer with SuiteCRM to allow sales reps to make and receive calls directly from the CRM.
Improved efficiency: The integrated VOIP calling will improve the efficiency of the sales team as they will be able to call customers directly from the CRM.
Call logs can be stored: The call logs generated by the sales team can be stored in the CRM to improve the reporting process.
Data security: The client wanted to maintain data security. Brainvire’s developers implemented high-level security during authorization.
Tech Stack
V1VOIP
SuiteCRM
