SaaS-Based CRM Ticketing Suite for Retail Chains

Microsoft based SaaS Application to handling Customer Complaint Process

SaaS-Based CRM Ticketing Suite for Retail Chains
SaaS-Based CRM Ticketing Suite for Retail Chains

About Project

The client aims to enhance the customer experience of avid shoppers. A leading loyalty program that has an outsource partner combined with a leading retail chains and caters to several locations and segments. The client required a Microsoft SaaS-based CRM platform to manage customer service tickets raised by customers of different retail entities from multiple input mediums. Brainvire team recommended to implement SaaS based CRM using .Net Core Development.

What we did

Multi-tenant Architecture based CRM platform to manage customer service tickets raised by customers of different retail entities. Our skilled Microsoft enterprise services consultants implemented product that will surpass the expectations of millions of shoppers, retail stores, and brands for loyalty program and complaint process.

Tech Stack

  • .Net core
    .Net core
  • Azure cloud
    Azure cloud
  • elasticsearch
  • MongoDB
  • NodeJS
  • ReactJs
  • SAAS




Data Volume- The app is optimized with a complex queuing algorithm that handles the constant traffic of tickets to intelligently assign the ticket to suitable customer serving agents.



The app offers a single platform for customer complaints and feedback. The app reports complaints from chat widgets, toll-free helplines, email social media platforms, email and store walk-ins. A fully customized SaaS platform that allows data integration with multiple databases and server rentals. The cross-departmental integration helps you to handle customer feedback responses in a systematic and optimized manner. The customer care reps can save all customer information like billing history, purchase history, customer care contact history, customer loyalty and customer value in the app. The social media integration with CRM allows customers to raise support tickets. This will also streamline the customer support.

Client Testimonials

Patricia Walters
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They help us coordinate the right skill sets, teams, and activities in order to get the job done. They transferred our platform assets, such as our servers, workstations, and databases, into their managed cloud services environment.
Patricia Walters
Founder and CEO - Creative LLC
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215 Reviews

They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.

Mike Luhtanen
Founder, Creative LLC
3 years ago