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Review & Feedback iPad Application for Modern Business
Tech Stack
HTML5- Microsoft SQL Server
- Symfony
- Xcode
About Client
The USA-based client is a doctor and associated with Healthcare industry and other leading organizations. The client wanted to develop comprehensive and multi-purpose iPad-based application to facilitate the feedback process. In today’s highly-customized and ‘customer-centric’ environment, the feedback and reviews play a crucial role in the success of the business. To improve the customer satisfaction through the feedback and to gain the customer insights, feedback apps are powerful and insightful at the same time. Also, in Healthcare industry, reviews are given most important due to its real-time and trustworthy factor.
About Product
The client approached Brainvire for developing an iPad Feedback Application. Feedback plays an important role in business growth. There are numerous ways available for collecting a feedback or review. The most attractive way to show customer’s review is through visual content. The client wanted to have the feedback functionality through the video, picture, or text. Brainvire’s team worked hard to fulfill the desired outcome through the development of feedback application and widget customization.
Review Storing and Publishing
The major challenge was storing and publishing verified reviews efficiently in the application. Also, the client is associated with the healthcare industry and thus, they wanted to obtain standard practices while posting reviews and verifying it. Real-time and standard reviews play a crucial role in the healthcare industry. HIPPA, the Health Insurance Portability and Accountability Act, is a standard for protecting sensitive data. Anyone who is associated with treatment, payment, and operations in healthcare, in order to access the patient information, must be in compliance. The client wanted to publish the data with a HIPPA compliant hosting provider that requires certain administrative, physical and technical safeguards according to the U.S. Department of Health and Human Services.
To bring an apt solution to overcome this challenge, developers created a fully-fledged feedback application which asks for the user’s permission before sharing the reviews. It will take the acceptance agreement from users by clicking on ‘I Agree’ terms and include the signature of users inside the application.
Solution
The Challenges
Result
- 40 seconds Turn – around time of videoResulted in high-quality and efficient 40 seconds Turn – around video that is faster, efficient, and easily-retrieved
- Apt organization managementBetter UI and efficient functions resulted in effectual organization management
- Customer RetentionDue to simplified UI and UX, planned strategies, and use of latest technologies, building a customer base is easy
- Better Google Visibility by Google Page Review ListingBy adding business in the Google Page Review Listing, it gained better Google visibility
Product Screens
Client Testimonials
The final work product was executed perfectly. We didn't waste time fixing broken links or typos. Brainvire communication of both their technical and business expertise was an invaluable asset for the client during their first app development.
Kevin Harwards
Founder - Incite ReviewsPowered by Clutch
182 Reviews“They handle all their work with a personal touch, which encourages a continued long-term partnership. Their deliverable are reliable thanks to vigorous QA testing. I would recommend Brainvire to anyone.”
