A Leading South Indian Retailer
Enhancing Chennai Silks' Online Experience through Advanced Shipping Rules and Optimized Platform
About Project
Chennai Silks is a leading South Indian retailer with 20 offline stores, offering over 10,000 SKUs in apparel and textiles. Renowned for its exquisite silk sarees, diverse clothing range, and commitment to quality, the brand blends tradition with modern style. With a strong focus on customer satisfaction and ethical sourcing, Chennai Silks continues to be a trusted destination for families seeking elegance, variety, and value in every purchase.
A Leading South Indian Retailer
BusinessAsia Pacific
Location
Business Goal
Our goal was to deliver a seamless, bug-free Magento store for Chennai Silks, enabling smooth online operations. We optimized the platform to support centralized warehouse operations, high monthly order volumes, and AWS hosting. We also implemented advanced shopping cart rules based on shipping methods—offering free international shipping for orders above ₹19,995 under 5kg, and calculated shipping costs for additional weight, ensuring a flexible, customer-friendly checkout experience tailored to their global audience.
Project Highlights
- Magento Development Services
- eCommerce Platform Optimization
- Custom Shipping Rule Integration
- AWS Cloud Hosting Solutions
- Centralized Inventory Management System
Enhanced Features
Key Challenges
PayPal Integration Issue
Faced issues with seamless PayPal integration for secure and reliable transactions.
Razorpay Order Failure
The product disappeared from the cart when users canceled payment via Razorpay, causing checkout disruption.
Inventory Oversell Problem
Users could add more items to the cart than the available stock, causing an inventory mismatch.
Backend Report Error
Admin backend failed to generate reports, disrupting business insights and analysis.
Our Solutions
Resolved PayPal Payment Method Error through Coordination
We coordinated with the PayPal team to identify and resolve the payment method error. Our team worked closely with their support to address the integration issue, ensuring secure and smooth transactions. This collaboration enabled us to streamline the payment process, enhancing the overall user experience and providing reliable payment processing for all customers.
Addressed Razorpay Order Generation Failure and Configurations
To tackle the order generation failure, we thoroughly reviewed all Razorpay conditions and configurations. After identifying the root cause, we implemented a solution to ensure that successful payments now trigger accurate order creation. This resolved the issue and restored a seamless customer checkout experience, reinforcing trust in the payment gateway.
Synchronized Inventory to Prevent Overselling and Discrepancies
We synchronized the inventory system to ensure that available stock was accurately reflected on the website. We eliminated discrepancies between product availability and user selection by updating and aligning inventory data across all platforms. This action prevented overselling and ensured customers could only purchase items currently in stock, enhancing satisfaction and reducing order fulfillment issues.
Fixed Backend Code to Restore the Report Generation Function
We reviewed and debugged the backend code to resolve the complications preventing report generation. Our team identified and fixed the issue, restoring the ability for the admin to generate reports smoothly. This solution enhanced operational efficiency by ensuring access to vital business insights, enabling better decision-making, and improving overall system performance.
Our Approach
To deliver efficient solutions, we adopted Agile practices, ensured clear requirements, conducted thorough testing, and maintained strong collaboration.
Agility
Clarity
Testing
Collaboration
Technology Stack
Front-end Technologies
HTML5
CSS 3
Back-end Technologies
HTML5
CSS 3
Server
HTML5
CSS 3
Database
HTML5
CSS 3
Project Management Tools
HTML5
CSS 3
Framework
HTML5
CSS 3
Payment Gateway
HTML5
CSS 3
Analytics and Monitoring Tools
HTML5
CSS 3
Key Results
PayPal Payment Enabled
Users can now seamlessly use PayPal as a payment gateway for secure transactions on the website.Order Cancellation Fixed
Order cancellations no longer result in deductions, ensuring accurate financial transactions for customers.Quantity Restriction Applied
The system restricts purchases when the customer reaches the available quantity, preventing overselling.Admin Report Access
Admin can now generate reports smoothly from the backend, improving operational efficiency and insights.
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