Categories : All, Case Study, Media and Entertainment
About Client
One of the largest digital media company in India has more than 30 digital business with 150 million monthly users. In a long journey of 175 years from physical print media to Epaper to the mobile app paper, the company is regarded as the leading newspaper in India catering diverse industry news. Also, the company values its employees, culture, and professional ethics.
Business Challenges
In the organization, the employees are allowed to raise the tickets for any IT related issues. But, in the absence of web portal or mobile application, raising the ticket system for the IT concerns was amanual and time-consuming process. The client wanted to digitize the process with web and mobile app development to manage the tickets raised for the entire organization.
Solution
The web and mobile were developed to optimize the business process with ticket raising for any IT related problems.
Features
- Employees can raise the ticket anytime, anywhere
- Raised ticket’s current status can be tracked at the fingertips
- Support team gets the updates in the real-time
- FAQs can also be checked or read
- The support team checks the generated tickets and update the same on the web portal
- A ticket status report is generated at the end of the day or week
- The report can be exported as excel sheet
- Cross-platform compatibility for mobile app
- The tickets raised can be scheduled and assigned to the support team members
- Getting insights into tickets become easy
Result
- Manual process gets automated
- Business efficiency and output are increased
- Improved the workflow
- Time and efforts savvy
- The app involves zero learning and no training
- Ticket management can be done centrally